組織行為學(xué)foundationofgroupbehavior(參考版)
2024-08-24 16:45本頁面
【正文】 less well understood,eliminating words。 menmen use talk to emphasize independence,status whereas women creating connection,intimacy。 In practice: Effective employee munication in leading panies undergoing dramatic change Guidance based on 10 leading panies ? CEO’s mitment ? managers match actions to words ? mitment to 2way munication ? emphasis on facetoface munication ? shared responsibility for employee munication ? dealing with bad news ? message is shaped for it’s intended audience ? treat munication as an ongoing process ongoing process 5 mon activities ? Managers convey the rationale underlying decisions ? timeliness is vital ? municate continually ? link the big picture with the little picture ? don’t dictate the way people should feel about the news 167。 synthesize)。 facilitate rapid feedback。 the physical distance between the sender amp。 the downside,upside。 Communication fundamentals of Communication Downwardflow from one level of a group or anization to a lower lever upward flow to a higher lever lateraltaking place among members of the same group,among individuals at the same level,among any horizontally equivalent personnel. 2. Communication work channels by which information flows ? Formal work:taskrelated munications that follow the authority chain monsmall group Criteria Chain Wheel Allchannel speed moderate fast fast accuracy high high moderate emergence of leader moderate high none member satisfaction moderate low high ? Informal work: the munication grapeline Studies:only 10% of people act as liaison Suggestion: timetable。 Apprehension ? Source of distortion:7 ponent ? Communication Apprehension: undue tension amp。 understanding of meaning Communication Model ? The source: messagewhat is municated ? Encoding:converting a message to symbolic form. Skill,attitude,knowledge, socialculture system ? Channel:the medium through which a message travelsselected by the source ? Decoding:retranslating a sender’s message ? The receiver ? Feedback loop:the final link in the process。 The Communication Process The steps between a source amp。 Function The transference amp。 due to easy task preparation, refresher training, advanced training, constant learning Class 167。Mismunication。Complexity。 Multiple interpretations。 Contemporary Issues ? TQM: the use of teamthe essence of process improvement,employee involvement, natural vehicle ? Work force diversity on team Advantages:Multiple perspective。 individualvalued anizational history ? Shaping team players: Selectionjob candidate with team skills, otherwise training,transference to other unit, reject Trainingworkshop to help improve skills like PS, munication,negotiation,conflict M,coaching Rewardencourage cooperative efforts rather than petitive ones。 Create team player Design job around team ? Challenge: resistanceindividual achievers。 Maintain confidence。 Speak your feelings。 Practice openness。 Opennessshare ideas freely ? How to build trust: Demonstrate you’re working for others’ interest as well as your own。 LoyaltyWillingness to protect amp。 ConsistencyReliability,predictability,amp。 CompetenceTechnical amp。 ability of each other. ? Dimensions: In
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