【正文】 85 數(shù)據(jù)分析 IMPROVEMENT 85 改進(jìn) TL 9000 Quality Management System Requirements Handbook TL 9000 質(zhì)量管理體系要求手冊 xi Table of Contents 目錄表 APPENDIX A TL 9000 ACCREDITATION BODY IMPLEMENTATION REQUIREMENTS A1 附錄 A TL 9000合格部分實施要求 APPENDIX B CODE OF PRACTICE FOR TL 9000 REGISTRARS B1 附錄 B TL 9000注冊代碼 APPENDIX C REGISTRATION GUIDANCE C1 附錄 C 注冊指南 APPENDIX D MIGRATION PATH, AUDIT DAYS, AND REQUIREMENTS ORIGIN D1 附錄 D 轉(zhuǎn)移路線，審核日期和要求來源 APPENDIX E ALTERNATIVE METHOD FOR MAINTAINING 附錄 E 維修選擇方法 TL 9000 CERTIFICATION/REGISTRATION E1 TL 9000 證明 /注冊 E1 APPENDIX F GUIDANCE FOR COMMUNICATION WITH CUSTOMERS F1 附錄 F 與客戶聯(lián)系指南 F1 APPENDIX G QUALIFICATIONS AND EXPERIENCE REQUIREMENTS FOR TL 9000 REGISTRAR AUDITORS G1 附錄 G TL 9000注冊審核員的資格和經(jīng)驗要求 G1 GLOSSARY 1 術(shù)語表 1 BIBLIOGRAPHY AND ENDNOTE REFERENCE 1 參考書目和尾注參考 1 List of Figures 圖目錄 FIGURE THE TL 9000 MODEL...............................................................21 圖 － 1 TL 9000模型 FIGURE THE TL 9000 LOGO.................................................................32 圖 － 1 TL 9000標(biāo)識語 FIGURE E1 ALTERNATIVE ACCREDITATION PROCESS ...................... E1 圖 E－ 1 選擇性的鑒定過程 FIGURE E2 INTERNAL AUDITS................................................................... E2 圖 E－ 2 內(nèi)審 List of Tables 表目錄 TABLE REGISTRATION REQUIREMENTS 表 － 1 注冊要求 BY SPECIALITY AREA............................................................32 專業(yè)領(lǐng)域 TL 9000 Quality Management System Requirements Handbook TL 9000質(zhì)量管理體系要求手冊 xii Section 1 – Introduction 第一部分－簡介 Section 1 Introduction 第一部分 簡介 The TL 9000 handbooks (TL 9000 Quality Management System Requirements Handbook and TL 9000 Quality Management System Measurements Handbook) are designed specifically for the telemunications industry to document industry quality management system requirements and measurements. The TL 9000 Quality Management System Requirements Handbook establishes a mon set of quality management system requirements for suppliers of telemunications products: hardware, software, and services. The requirements are built on existing industry standards, including ISO 9001. The TL 9000 Quality Management System Measurements Handbook defines a minimum set of performance measurements. The measurements are selected to measure progress and evaluate results of quality management system implementation. TL 9000手冊（ TL9000質(zhì)量管理體系要求手冊和 TL 9000質(zhì)量管理衡量手冊）是專為通訊工業(yè)設(shè)計的，使其工業(yè)質(zhì)量管理體系要求和衡量文件化。T Kathy Parker Michael Server Bell Canada JeanNormand Drouin BellSouth Telemunications Ed Ballington Mort Burt Tex Prater Boston Communications Group Tareq Rahman British Telemunications Steve Dickens Celestica Corporation Paul Pettinger Charles Industries Angelo DiMonte Victor Potent CommWorks James Oates Comverse Network Systems Bruce Rozett Elizabeth Tracy TL 9000 Quality Management System Requirements Handbook Corning Kevin Calhoun Steve Cooper CTDI Jim McCormick Ericsson Victor Sandoval Excel Partnership Steve Obolewicz Dave Sanicola Flextronics Johnny Hancock Fujitsu Tom Garrison Hummingbird Mary Harmer Japan Quality Assurance Organization JQA Katsuhiko Haruta KARLEE David Briggs John Jennings Liebert Corporation Larry Ables Tom Baldrick Dale Carpenter Dave Giannamore Lucent Technologies David Bisone Ari Jain Art Morrical John Walz John Wronka ManlyWilliams Linda Cue John Manly Marconi Bret Barclay Don Denk Beverly McClain Jennifer Vidos Motorola James Fritsch Tama McBride Jim Osman Network Access Solutions Laurence Rudolph Nokia Doug Hall Karen Rawson Nortel Networks Jim Dumouchelle Paceon Jim Shields Qwest Jerry Keintz Don Wilford SBC Jim Lankford Vuong Phi Scott Suko Rick Werth Siemens ICN Ken Koffman Mark Young Sumitomo Electric Lightwave Jeffrey Rose Symmetri Jack Riskey Tekelec Angela Hall Michael Willis Telamon William McLinn Telcordia Technologies Debbie Hearn Tellabs Operations Duke Dahmen Denise Echols Matt Lindsay Telmar Network Technology Jerry Constance The University of Texas at Dallas Richard Morrow Unisys Richard Geesaman Verizon Communications Galen Aycock Alan Beaudry Brendan Pelan Ron Resh WorldCom Robert Paschke Xerox Corporation Brian Fannon ix Acknowledgements Supply Chain Work Group Leaders: Chair David Briggs KARLEE ViceChair Greg Lilly Nortel Networks Contributors: Acterna Andrzej Kozak ADC Jerry Lefever Soundar Rajan Agilent Technologies Brent Wahl Alcatel Phil Dudley Artesyn Technologies Scott Ireland Michael Sullivan ATamp。T Kathy Parker Michael Server Bell Canada JeanNormand Drouin JeanPierre Quoibion BellSouth Telemunications Tex Prater Joel Sullivan British Telemunications Steve Dickens Charles Industries Angelo DiMonte Victor Potent Chatsworth Products Edward Gaicki CommWorks Laura Coplon Jim Oates David Stahl Comverse Network Systems Bruce Rozett Elizabeth Tracy Corning Steve Cooper Len Young Entela Ralph Stowe Ericsson Victor Sandoval Excel Partnership