【正文】 e is no formal munication of standard procedures. It may exist informal understanding of policies and procedures. Further in the defined process (level 3)the management processes are standardized, documented and municated. It exists on the definition and documentation of policies and procedures for all key activities. Whereas in managed and measurable(level 4), the pliance monitoring and measurement of the implemented policies and procedures for developing and maintaining all processes are taken. Furthermore in the optimized(level 5),processes, policies and procedures are standardized and integrated in the continuous improvement management[14],[21]. 在不存在的 (要求等級(jí) 0)、管理過(guò)程是不適用的。定義類似能力成熟度模型 (CMM),而是解釋的自然 COBIT 管理過(guò)程?？傊?,控制目標(biāo)的陳述的期望的結(jié)果或目標(biāo)企業(yè)想達(dá)到與實(shí)施控制程序在相應(yīng)的 IT 過(guò)程 。 Hence, the enterprise needs to select the control objectives that are applicable, and then decide those that will be implemented. Furthermore, the enterprise should make its own best practice which consists of the act to implement the control objectives and also consider the risk of not implementing the control objectives. In summary, the control objectives are statements of desired results or goals which an enterprise would like to be achieved with the implementation of control procedures over related IT Processes[18],[21]. 因此 ,企業(yè)需要選擇控制的目標(biāo) ,都適用 ,再?zèng)Q定那些得以執(zhí)行。控制手段有的政策和程序 ,慣例和組織結(jié)構(gòu)。 信息主管所扮演的是那種觀點(diǎn)具有探索性且始終保持對(duì)最新信息的敏銳性的角色。負(fù)責(zé) 表現(xiàn)在一個(gè)工作的完成需要委派有責(zé)任心并且合適的人來(lái)完成 。 The roles and responsibilities for each IT Process are also provided to the effectiveness of IT Governance by the representation of Responsible, Accountable, Consulted and Informed(RACI)chart. The RACI chart defines what activities should be delegated and to whom. Responsible is attributed for the people who do the work to achieve the task which is approved and directed by the Accountable person. This Accountable person is the only person who is ultimately accountable for correct and thorough pletion of the task. The Consulted and the Informed roles are whose opinions are sought and whose are kept uptodate on the task progress, respectively. RACI 圖表示在每個(gè) IT 過(guò)程實(shí)施的角色。而 AI 領(lǐng)域 涵蓋的是 開發(fā)和獲得 IT 解決方案。他們是計(jì)劃和組織 ,獲得和執(zhí)行(AI),交付和支持 (DS)、監(jiān)測(cè)和評(píng)估每 個(gè) 的流程 ， 包括控制目標(biāo)、成熟模型和一般測(cè)量加工 ,監(jiān)測(cè) 性能 等。 whereas the AI domain is about developing and acquiring IT solutions. The DS domain concerns with the actual delivery of IT to achieve the business goals while the ME domain addresses performance management, including the regulatory pliance[14]. COBIT 框架 為制造型企業(yè) 提供了參考模型與普通語(yǔ)言。 Consideration 理論研究 COBIT 信息及相關(guān)技術(shù)的控制目標(biāo) Control Objectives for Information and Related Technology(COBIT)framework provides a reference process model and mon language for IT Process within enterprises. It defines 17 ITrelated Business Goals (BG),28 IT Goals and 34 IT Processes, which are groupped into four domains。管理 方向 也同時(shí)需要進(jìn)行設(shè)計(jì) ,并 相應(yīng)的支持程序的 發(fā)展。educate and train users. The IT policy for ERP practices related to DS7 is developed by considering the IT policy objectives. The management directions are also designed, and accordingly the procedures are developed. The contents of the procedures consider the EML measurement results, which are structured to improve the enterprise readiness. 在本文中 ,我們 詳細(xì)描述了 IT 政策與 ERP 的實(shí)踐 中關(guān)于 IT 政策實(shí)施的 遞送和支持工藝 ，即培訓(xùn)與教育用戶。 IT 政策 目標(biāo)、方向和控制 為 ERP 系統(tǒng) 提供 了 相應(yīng)的的功能 ,并負(fù)責(zé) 相應(yīng)的 工作職責(zé) 。他們是基于 包含在兩個(gè) IT 目標(biāo)的十個(gè) IT 過(guò)程 ,以 保證 為 終端用戶提供滿意服務(wù)和服務(wù)水平 ,確保 IT服務(wù)均可根據(jù)客戶的要求 。 Ten IT policies for ERP practices are developed in order to achieve BG4。 IT 系統(tǒng)控制應(yīng)該支持商業(yè)業(yè)務(wù) ,因此 ,我們專注于 IT 政策 對(duì) ERP 業(yè)務(wù)流程框架來(lái)完成其商業(yè)目標(biāo) ,提高客戶定位和服務(wù) 的實(shí)施 。hence, we concern with IT policies for ERP practices within COBIT framework to achieve the Business Goals 4 (BG4), improve customer orientation and service. We applied COBIT due to the pleteness[15]and internationally applicable IT Governance framework in many different industries. 此外 ,一個(gè)成功的 ERP實(shí)踐需要控制 其 進(jìn)行計(jì)劃、執(zhí)行和交付 等 服務(wù)方面 ,特別是相關(guān) 的信息技術(shù) 。因此 ,企業(yè)成熟度等級(jí) (EML)是其 評(píng)價(jià)企業(yè) ERP準(zhǔn)備 措施的標(biāo)準(zhǔn) 。 Meanwhile, the other studiesconsider the planning and anization, and the acquirement and implementation of the ERP practice failures, including the unclear business objective and the lack of expertise to support the enterprise, respectively. Since the ERP practice failures can be seen from different domains