【正文】 s products and services. B) it bees possible to extend the chain so that it ties together all the firm suppliers, business partners, and customers. C) information systems can best be applied to achieve a petitive advantage. D) brand loyalty may be created. Answer: C Difficulty: Easy Reference: p. 49 30. The cooperative alliance formed between two or more corporations for the purpose of sharing information to gain strategic advantage is called a(n): A) customer response system. B) primary activity. C) focused differentiation system. D) information partnership. Answer: D Difficulty: Easy Reference: p. 58 31. The ______________________ model is the model used to describe the interaction of external influences, specifically threats and opportunities, that affect an anization’s strategy and ability to pete. A) work economics B) petitive forces C) strategic transitions D) environmental conditions Answer: B Difficulty: Medium Reference: p. 59 32. This individual is credited with the development of the five forces petitive model. A) Henry Fayol B) Max Weber C) Michael Porter D) Michael Dell Answer: C Difficulty: Medium Reference: p. 59 10 Fill In the Blanks (n) operationallevel system monitors the elementary activities and transactions in the anization. Difficulty: Easy Reference: p. 39 (n) knowledgelevel system supports knowledge and data workers in an anization. Difficulty: Easy Reference: p. 39 (n) managementlevel system supports the monitoring, controlling, decisionmaking, and administrative activities of middle managers. Difficulty: Easy Reference: p. 39 (n) strategiclevel system supports the longrange planning activities of senior management. Difficulty: Easy Reference: p. 39 (n) transaction processing system performs and records the daily routine transactions necessary to conduct the business. Difficulty: Easy Reference: p. 40 (n) knowledge work system aids knowledge workers in the creation and integration of new knowledge in the anization. Difficulty: Easy Reference: p. 42 (n) knowledge worker is usually a person who holds a formal university degree, and who is often a member of a recognized profession. Difficulty: Medium Reference: p. 42 (n) data worker typically has less formal or advanced educational degrees and tends to process rather than create information. Difficulty: Medium Reference: p. 42 (n) management information system is a system used at the management level of an anization that serves the functions of planning, controlling, and decision making by providing routine summary and exception reports. Difficulty: Easy Reference: p. 44 (n) management information system generally provides answers to routine questions that have been specified in advance and have a predefined procedure for answering them. Difficulty: Hard Reference: p. 44 (n) decisionsupport system is used at management level to bine data and sophisticated analytical models or data analysis tools to support semistructured and unstructured decision making. Difficulty: Easy Reference: p. 44 (n) decision support system (DSS) typically has more analytical power than other systems. Difficulty: Medium Reference: p. 44 (n) executive support system is used at the anization’s strategic level and is designed to address unstructured decision making through advanced graphics and munications. Difficulty: Easy Reference: p. 46 (n) executive support system (ESS) is not designed primarily to solve specific problems and tends to make less use of analytical models. Difficulty: Medium Reference: p. 46 (n) transaction processing system is the major producer of information required by the other systems. Difficulty: Medium Reference: p. 47 11 (n) strategic information system is a puter system at any level of the anization that can change goals, operations, products, services, or environmental relationships to help the anization gain petitive advantage. Difficulty: Medium Reference: p. 48 value chain model highlights the primary or support activities that add a margin of value to a firm’s products or services where information systems can best be applied to achieve a petitive advantage. Difficulty: Medium Reference: p. 49 differentiation is a petitive strategy for creating brand loyalty by developing new and unique products and services that are not easily duplicated by petitors. Difficulty: Easy Reference: p. 51 differentiation is a petitive strategy for developing new market niches for specialized products or services where a business can pete in the target area better than its petitors. Difficulty: Easy Reference: p. 52 (n) core petency is an activity at which a firm excel。s stocks and bonds. A) Finance B) Accounting C) Production D) Human resources Answer: A Difficulty: Easy Reference: p. 11 14. Engineers or architects who design products or services are called: A) data workers. B) service workers. C) information specialists. D) knowledge workers. Answer: D Difficulty: Medium Reference: p. 11 15. The technical approach to information systems includes: A) Only the information system itself B) Hardware, software, and intraanizational systems C) People, hardware,