【正文】 s office.
。ll ask his secretary when he39。t. You see, I only arrived in the country this morning. ROSE： Well, I know he39。 MR LI： I39。但也有些沒有預(yù)約的“不速之客”。s secretary. Please e this way. I39。s right. MARIA： I39。ll e and fetch him now. ROSE： Thanks. （ REPLACES PHONE） Mr Shelli39。s from the Gulf Trading Company. MARIA： Oh, yes, that39。s Secretary you are here. （ DIALS） MARIA： Mr Shelli39。m from the Gulf Trading Company. ROSE： Let me see?? Ah yes, Mr take a seat, Mr Hussein. I39。 The work is also important because the receptionist is the first person visitors see when they e to a firm. So the receptionist gives them the first idea of the firm. 我們來(lái)看看 Rose 這位前臺(tái)是怎樣接待來(lái)訪客人的吧。 前臺(tái)接待英語(yǔ)怎么說(shuō) 許多規(guī)模比較大的公司都有一個(gè)接待員，我們通常叫前臺(tái)。 25． Excuse me， where is the restaurant？勞駕，請(qǐng)問飯廳在哪兒？ 26． We have Chinese restaurant and a western－ style restaurant． Which one do you prefer？我們有中餐廳和西餐廳，你愿意去哪個(gè)？ 27． I39。 22． It sells both Chinese and foreign cigarettes．在那兒可買到中國(guó)香煙和外國(guó)香煙。 20． Excuse me， where can I buy some cigarettes？勞駕。 18． The Reception Desk is straight ahead．接待處就在前面。 15． Wele to our hotel．歡迎光臨。 14． By the way， I39。ll take it．聽起來(lái)還不錯(cuò)。 10． What is the rate， please？請(qǐng)問房費(fèi)多少？ 11． The current rate is＄ 50 per night．現(xiàn)行房費(fèi)是 50美元一天。d like to book a single room with bath from the afternoon of October 4 to the morning of October 10．我想訂一個(gè)帶洗澡間的單人房間， 10 月 4 日下午到 10月 10日上午用。 7． And we look forward to seeing you next Tuesday．我們盼望下周二見到您。 5． How long will you be staying？您打算住多久？ 6． We39。 4． I think I39。 2． What39。 Taking a guest to the room 前臺(tái)接待的英語(yǔ) 酒店前廳接待常用的 27句英語(yǔ)口語(yǔ)！ 1． I39。 G: OK. Fine. 好極了。 G: I see, thanks. 我知道 了，謝謝。 B: I’ ll show you to the Front Desk. This way, please. I’ ll put your bags by the post over there. 我來(lái)帶您到柜臺(tái)，這邊請(qǐng)。 B: How many pieces of luggage do you have? 請(qǐng)問您有多少件行李？ G: Just this three. 只有這 3件。歡迎光臨佛山電子賓館。 Please contact me if you have any further questions. 如果您有任何其他問題，請(qǐng)和我聯(lián)絡(luò)。 You are wele, sir. 先生，不客氣。請(qǐng)您在線上稍侯好嗎？ I’ ll tell him to call you back when he returns. 他回來(lái)時(shí)，我會(huì)請(qǐng)他回電。他應(yīng)該會(huì)在下午 5點(diǎn)左右回來(lái)。 This is the FOSHAN Electrcical Hotel, 這里是佛山電子賓館 . 如果是總線轉(zhuǎn)錯(cuò)內(nèi)線時(shí)，可以回答： This is Room Reservations. I ’ ll transfer your call to Restaurant Reservations. 這里是客房預(yù)約處，我?guī)湍D(zhuǎn)接到餐廳預(yù)約柜臺(tái)。例如： “ Hello, this is Information Desk.” 您好，這里是問詢處。 8．當(dāng)客人的英語(yǔ)難以理解時(shí) 面對(duì)客人的疑問，不要只是一味地傻笑，或是一直說(shuō) Yes, ，要向客人提出疑問，或是先向?qū)Ψ秸f(shuō)“ Just a moment, please.” , 然后請(qǐng)求他人協(xié)助。 We hope to see you again soon. 希望不久能再次見到您。 7． 當(dāng)客人準(zhǔn)備離開時(shí)，可以說(shuō)： Have a nice day. 祝您有美好的一天。 Here is your room key. 這是您的房間鑰匙。 Thank you very much. 非常感謝您。 “ Thank you.”時(shí)回答 You are wele 不客氣。 I am very sorry for the delay. 很抱歉延誤了時(shí)間 I am very sorry for the inconvenience. 很抱歉造成您的不便。 如果是自己的錯(cuò)就說(shuō)“ I am sorry.” 。 I am afraid I can’ t do that. 不好意思，我恐怕沒辦法那樣做。 I am very sorry to have kept you waiting. 很抱歉讓您久等了。 Just a moment, please. 請(qǐng)稍等。這里是服務(wù)臺(tái)，請(qǐng)問您需要服務(wù)嗎？ （三）回答 I see, sir. 我明白了，先生。 1．自己要做什么事時(shí) ，就使用 May I ~ May I have your name, please? 請(qǐng)問尊姓大名 May I have your checkout time, please? 請(qǐng)問您什么時(shí)候結(jié)帳離開？ May I see your passport, please? 請(qǐng)讓我看一下您的護(hù)照好嗎？ May I know your nationality, please? 請(qǐng)問您的國(guó)籍是什么？ 2． 麻煩客人時(shí)，可使用 Could you ~ Could you fill out the form, please? 請(qǐng)您填寫這張表格好嗎？ Could you write that down, please? 請(qǐng)您寫下來(lái)好嗎？ Could you draft the fax, please? 請(qǐng)您寫下傳真的草稿好嗎？ Could you hold the line, please? 請(qǐng)不要掛電話好嗎？ 3．詢問客人的喜好或是做什么時(shí)，可使用 Would you ~ Would you like tea or coffee? 請(qǐng)問您要喝茶還是咖啡？ Would you like to take a taxi? 請(qǐng)問您要搭計(jì)程車嗎？ Would you mind sitting here? 請(qǐng)問您介意坐在這里嗎？ ** 只要在疑問詞后加“ Would you ~”，就可以提出大部分的詢問。am． I39。am． B： Maybe I39。s much better now． Thank you． A： You39。am． Did you ring for service？ What can I do for you？ B： Yes． The light in this room is too dim． Please get me a brighter one． A： Certainly， sir． I39。ll be able to enjoy our stay in a quiet suite tomorrow evening and have a sound sleep． A： Be sure． I39。t have any spare room today ． Could you wait till tomorrow ？ The American Peopletopeople Education Delegation will be leaving tomorrow morning． There39。d like to change our room． A： No problem， sir． We39。m awfully sorry， sir． I do apologize． Room 908 is at the end of the corridor． It39。m in Room 908． Can you change the room for me？ It39。 Dialogue A A guest（ B） wants to change a room． He goes to the assistant manager（ A） A： Good morning， sir． What can I do for you？ B： I39。ll be back right away． 好的，先生，我馬上就回來(lái)。 139． Please get me a brighter one． 請(qǐng)給我換個(gè)亮的。 137． And if there is anything more you need， please let us know． 如果還需要?jiǎng)e的什么東西，請(qǐng)告訴我們。 135． Could you wait till tomorrow？ 等到明天好嗎？ 136． I hope we39。ll manage it， but we don39。 133． No problem， sir． 沒問題，先生。m awfully sorry， sir． 非常對(duì)不起，先生。 130． She said it was too much for her． 她說(shuō)這使她難以忍受。s too noisy． 能給我換個(gè)房間嗎？這兒太吵了。 8) Wele to our hotel. 歡迎到我們的酒店來(lái)！ 9) It’ s nice to meet you again , Mr. Johnson .再次見到您太好了，約翰遜先生。 100、 Without music， the world would be dull. 如果沒有音樂，這世界將會(huì)變得很沉悶。 9 Please consult the song list . 請(qǐng)翻閱點(diǎn)歌單。 9 The line is busy . 線路正忙。 9 The swimmcing pool is over there . 游泳池在那邊。 9 Here is the menu. 給你菜譜。 8 Could you please spell your name ？ 請(qǐng)拼一下你的名字嗎？ 8 What kind of room would you like ？ 你要哪類房間？ 8 May I see your passport ？ 我可以看你的護(hù)照嗎？ 8 May I have your tetephone number ？ 我可以知道你的電話號(hào)碼嗎？ 8 What‘ s the trouble， sir？ 你怎么啦？先生。 Useful Questions 常用問句 7 What do you prefer ， tea or coffee？ 你喜歡什么？茶還是咖啡。 7 Of course not. 當(dāng)然不。 不，先生（小姐）。 7 Very well. 非常好。 7 That‘ s true ， sir （ madam）。 7 Yes， sir，（ madam）。 7 Certainly ， sir （ madam）。亞當(dāng)斯。 6 I‘ m the receptionist here ， wele to our hote