【正文】
1 本資料來(lái)源 2 8D (Eight Disciplines) Wele to Nick Liang / Customer Service 3 What is 8D: 8D(Eight Disciplines): D1. Team Members D2. Describe the Problem D3. Containment Plan D4. Define the Root Cause D5. Define the Corrective Actions D6. Verification of Action D7. Prevent Recurrence D8. Congratulation 4 解決問(wèn)題的步驟 8D THEME: IF YOU CANNOT PROVE IT YOU CANNOT SAY IT ( 若是你無(wú)法證明 , 則請(qǐng)勿亂下定論 ) 當(dāng)一個(gè)工程師之基本要求( Engineering sense ) 5 D1 Team Members ? Select team members (Internal/Key Person) ? Select team champion Management member who will (can) remove road blocks for the team ? Select team leader – A member who can take the responsibility for the team 6 開(kāi)會(huì)技巧 ? 會(huì)前 AGENDA, 議題 , 發(fā)通知預(yù)告時(shí)間地點(diǎn)