微軟_績效管理工具(參考版)
2025-01-24 21:23本頁面
【正文】 SharePoint Portal Server 216。 Windows 2023 Server216。 BI developers216。 Business users216。 財務 、 顧客、內部流程、學習成長l 策略主題 (Strategic Theme)： 長期 而言，應完成的事項，貫穿四個構面l 策略目標 (Strategic Objectives)： 為達成組織之策略主題所定的 短期目標l 關鍵流程 (Critical Process)： 支持達成策略目標的的作業(yè)活動l 主要績效指標 (Key Performance Indicator, KPI)： 策略目標進程或關鍵流程的衡量基礎，且必須是可數(shù)量化的BSC 的四個構面Vision andStrategyObjectives Measures Targets Initiatives財務“To succeed financially, how should we appear to our shareholders?”O(jiān)bjectives Measures Targets Initiatives學習與成長“To achieve our vision, how will we sustain our ability to change and improve?”O(jiān)bjectives Measures Targets Initiatives顧 客“To achieve our vision, how should we appear to our customers?”O(jiān)bjectives Measures Targets Initiatives內部流程“To satisfy our shareholders and customers, what business processes must we excel at?”Source: The Balanced Scorecard Collaborative股東與顧客的 外界 衡量有關重大企業(yè)流程 , 創(chuàng)新能力 , 學習及成長的 內部 衡量衡量 過去 努力成果驅動 未來 績效策略地圖 因果關係Cause EffectTheme: Smart, Profitable Expansion50% Revenue from New Stores by Year 3 Increase Sales EfficiencyDevelopment Project ManagementGreat New LocationsCorporate Digital Nervous SystemBusiness Intelligence UseFactbased site selection% revenue from stores opened in last 3 yearsRevenue from new storesAvg. of days to break evenRevenue per FTEAvg daily customers at new stores in first 6 months repeat customersAvg purchase amountLag between market selection and site acquisitionProject duration: site acquisition to opening da
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