【正文】 MSM 2023 演講完畢，謝謝觀看！ 。 MSM 2023 People don’t hate to change. People hate to be changed! 169。 MSM 2023 Consultant Selecting criteria ? Professional integrity ? Professional petence ? Firm and consultant ? Knowledge of industry ? Understanding of country and culture ? Skills (?hard? and ?soft?) ? Creativity and innovation ? Rapport with consultant ? Assignment design ? Capacity to deliver ? Ability to mobilize resources ? Costs ?Image / reputation ? Other (discuss...) 169。 MSM 2023 Skills of the Consultant ?Analytical diagnostic ?Communication skills (360 degree) ?Influencing skills + adequate use of power ?Management skills ?Marketing/sales abilities ?Problem finding/solving ?Self discipline/ethical sensibility ?Social skills 169。 MSM 2023 The Consultant ? Academic education ? Communicates well ? Creative thinker ? Ethical ? Has strong “work” ? Perseverance ? Socially oriented ? Other (discuss) 169。 MSM 2023 Do?s and Don?ts in Implementation ?Provide appropriate training in new skills and coaching in new values and behaviors ?Encourage selfmanagement ?Give more feedback than usual to insure people always know where they stand ?Allow for resistance ?Give people a chance to step back and reflect on what is going on 169。 MSM 2023 Do?s and Don?ts in Planning ?Make contingency plans ?Allow for the impact on personal performance and productivity ?Encourage employee input ?Anticipate the skills and knowledge that will be needed to master the change ?Set a time table and objectives so you can measure the progress 169。 MSM 2023 Do?s and Don?ts: (Some general Basic guidelines for effective Change) 1. Have a good reason for making the change 2. Involve people in the change 3. Put a respected person in charge of the process 4. Create transition management 5. Bring in outsider help 6. Provide training in new values and behavior 7. Establish symbols of change 8. Acknowledge and reward people 169。 Control, evaluate and celebrate successes 187。 “Let us go back to work” 187。 Take decisions and carry them out immediately 187。 Negotiate about implementation proposals 169。 Let early adaptors take initiative 3. Hustle ? Be clear and make people accountable 187。 Elicit reactions (make people active) 2. Anger ? Listen en build rapport 187。 MSM 2023 How to handle these reactions? (1) 1. Denial ? make people aware 187。 MSM 2023 Reactions to Organizational Change (1) 1. Denial ? “It will not be serious” ? “It has nothing to do with us” 2. Anger ? “What?s wrong with what we have been doing the last few years?” ? “It Is this the reward for years of hard work?” 3. Hustle ? “Now is a bad timing, because …” ? “Well if we were having more money …” 169。 MSM 2023 Phases of Transition From Danger to Opportunity 1. Denial 3. Exploration 1. 2. Resistance 4. Commitment 169。 MSM 2023 Signs of Resistance Individual resistance: ? Complaints ? Errors ? Anger ? Disobeying and stubbornness ? Apathy ? Absence due to illness ? Withdrawal ? . . . . . 169。 Sense of direction 174。 Competence 174。 Security 174。 MSM 2023 Dynamics of Change ? Pain and