iso14001訓(xùn)練稽核員培訓(xùn)(參考版)
2025-01-15 15:12本頁(yè)面
【正文】 often is it done) 怎樣完成，多久完成 ? Show me 請(qǐng)出示 QUESTIONS 提問(wèn) ? Don’ t waste time by asking: 不要浪費(fèi)時(shí)間於： unrelated questions 不相關(guān)的問(wèn)題 rhetorical questions 誇張的問(wèn)題 dumb questions 愚蠢的問(wèn)題 too many closed questions 太多封閉式問(wèn)題 ? Do ask open questions 要使用開(kāi)放式提問(wèn) NOTE TAKING 筆記 Recording the objective evidence: 記錄客觀(guān)証據(jù) ： ? Admissible statements 負(fù)責(zé)人的陳述 ? Document numbers and issue/revision levels 文件編號(hào)和發(fā)行／版本級(jí)別 ? Identifiers 標(biāo)識(shí) ? Departments 部門(mén) ? Titles of auditees (with names only if necessary) 被評(píng)審方的職稱(chēng)（僅在需要時(shí)記錄姓名） NOTE TAKING 筆記 ? Notes could be used as reference for: 記錄能作為以下的參考： Immediate investigation 即時(shí)的調(diào)查 Investigation later 日後調(diào)查 Use by a colleague 供其他同事使用 Subsequent audits 供日後的評(píng)審使用 ? Notes must therefore be: 因此記錄必頇： Legible 清晰易讀 Retrievable 隨時(shí)能被索閱 NOTE TAKING 筆記 ? Notes taken during an audit are a record of: 評(píng)審過(guò)程中的筆記是用作記錄以下各項(xiàng)： The audit sample taken 評(píng)審時(shí)抽取的樣品 What was reported 所收到的報(bào)告 What was observed 所觀(guān)察到事情 ? Notes may be referenced by subsequent auditors 筆記可被其他評(píng)審員使用 VERIFICATION 驗(yàn)證 ? Random basis 隨機(jī)抽樣 ? Chosen by the auditor 由評(píng)審員來(lái)抽樣 ? Permission sought 獲準(zhǔn)尋找 ? Establish and agree the facts 建立及確認(rèn)事實(shí) ? Remain uninvolved 保持客觀(guān) ? Always be polite 保持禮貌 NONCONFORMITY 不符合事項(xiàng) ? Non fulfillment of a specified requirement 未能滿(mǎn)足標(biāo)準(zhǔn)規(guī)定的要求 ? Specified requirements: 標(biāo)準(zhǔn)規(guī)定的要求 conditions of contract 合約條款 Environment standard 環(huán)境標(biāo)準(zhǔn) Environment manual 環(huán)境手冊(cè) procedures 程序 legal requirements 法律的規(guī)定 NONCONFORMITY 不符合事項(xiàng) 1. Manual is not conforming with the Environment standard (intent) 手冊(cè)與環(huán)境標(biāo)準(zhǔn)不符合 （目的） 2. Practice is not in line with the intent (implementation) 書(shū)面程序沒(méi)有按程序所述付諸實(shí)行（實(shí)施） 3. Practice is not effective (effectiveness) 書(shū)面程序沒(méi)有有效地實(shí)行 （效果） ESTABLISH THE FACTS 確認(rèn)事實(shí) ? Get help from the auditee 獲得被評(píng)審方的幫助 ? Discuss concerns 討論關(guān)注的項(xiàng)目 ? Verify the findings 確認(rèn)所發(fā)現(xiàn)的事實(shí) ? Record all the evidence: 記錄所有証據(jù)： exact observation 與觀(guān)察相符合 where, what, etc…所發(fā)現(xiàn)的地點(diǎn)、事物等等 ? Establish why a nonconformity or otherwise 確認(rèn)不符合事項(xiàng)原因 ? State who (if relevant) preferably by job title 註明由誰(shuí)引起（如果相關(guān)） － 最好是職稱(chēng) ESTABLISH THE FACTS 確認(rèn)事實(shí) ? Use auditee’ s terminology
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