從管理和運(yùn)營(yíng)的角度看it4(參考版)
2025-01-14 18:38本頁(yè)面
【正文】 2023年 1月 31日星期二 6時(shí) 13分 28秒 18:13:2831 January 2023 1一個(gè)人即使已登上頂峰，也仍要自強(qiáng)不息。 2023年 1月 31日星期二 下午 6時(shí) 13分 28秒 18:13: 1最具挑戰(zhàn)性的挑戰(zhàn)莫過(guò)于提升自我。勝人者有力，自勝者強(qiáng)。 :13:2818:13Jan2331Jan23 1越是無(wú)能的人，越喜歡挑剔別人的錯(cuò)兒。 , January 31, 2023 閱讀一切好書如同和過(guò)去最杰出的人談話。 2023年 1月 31日星期二 6時(shí) 13分 28秒 18:13:2831 January 2023 1空山新雨后，天氣晚來(lái)秋。 2023年 1月 31日星期二 下午 6時(shí) 13分 28秒 18:13: 1楚塞三湘接，荊門九派通。 18:13:2818:13:2818:13Tuesday, January 31, 2023 1不知香積寺，數(shù)里入云峰。 18:13:2818:13:2818:131/31/2023 6:13:28 PM 1成功就是日復(fù)一日那一點(diǎn)點(diǎn)小小努力的積累。 下午 6時(shí) 13分 28秒 下午 6時(shí) 13分 18:13: 沒(méi)有失敗，只有暫時(shí)停止成功！。 2023年 1月 下午 6時(shí) 13分 :13January 31, 2023 1行動(dòng)出成果，工作出財(cái)富。 :13:2818:13:28January 31, 2023 1他鄉(xiāng)生白發(fā)，舊國(guó)見青山。 :13:2818:13Jan2331Jan23 1故人江海別，幾度隔山川。 , January 31, 2023 雨中黃葉樹，燈下白頭人。從管理和運(yùn)營(yíng)的角度看 IT 4. MOF 過(guò)程模型 從管理和運(yùn)營(yíng)的角度看 IT系列講座介紹 ? 1. MOF簡(jiǎn)介 ? 2. MOF理論基礎(chǔ) 上 ? 3. MOF理論基礎(chǔ) 下 ? 4. MOF過(guò)程模型 ? 5. MOF團(tuán)隊(duì)模型 ? 6. MOF風(fēng)險(xiǎn)管理原則 今日議程 ? MOF過(guò)程模型概述 ? 變更象限 ? 操作象限 ? 支持象限 ? 優(yōu)化象限 MOF過(guò)程模型概述 過(guò)程模型的作用 ? The MOF process model ? Facilitates consistent IT service management across service solutions ? Establishes a structure for IT functions, processes, and procedures ? Represents a life cycle approach Basic Model Concepts ? Release life cycle ? Quadrants(象限 ) ? Operations management reviews (OMRs) ? Service management functions (SMFs) ? 過(guò)程模型的準(zhǔn)則 ? 結(jié)構(gòu)化體協(xié)結(jié)構(gòu) ? 快速生命周期 ? 評(píng)估驅(qū)動(dòng)管理 ? 嵌入式風(fēng)險(xiǎn)管理 Release Life Cycle ? The circle and arrows represent the concept of the iterative life cycle of a service solution ? MOF focuses on the service solution as the central “unit of work” MOF Process Model Quadrants ? Process model has four quadrants ? Changing quadrant – assesses impact of and implements changes ? Operating quadrant – operates, maintains, and manages service solutions ? Supporting quadrant – identifies and corrects incidents and problems ? Optimizing quadrant – evaluates, models, and improves service solutions ? Each quadrant has a unique mission of service MOF Operations Management Reviews ? Key management checkpoints that structure quality and measurement into the service solution release life cycle ? Eventbased and intervalbased management reviews(兩種類型 ) ? Eventbased ? Release approved review ? Release readiness review ? Intervalbased ? Operations review ? Service level agreement review MOF Service Management Functions ? Underlying processes and procedures within each MOF quadrant that support the mission of service for that quadrant ? 20 SMFs that are arranged in one of four MOF quadrants ? Each SMF’s primary mission supports home quadrant, but crossquadrant in nature SMF, Processes, Procedures, and Tasks Service Management Function Process 1 Process 2 Process 3 Procedure 1 Procedure 2 Task 1 Task 2 MOF SMFs and ITIL Overlay Service Level Management Financial Management Service Continuity Mgt Availability Management Capacity Management Workforce Management Change Management Configuration Management Release Management System Administration Security Administration Service Monitoring Control Job Scheduling Network Administration Directory Services Admin Print/Output Management Storage Management Service Desk Incident Management Problem Management These SMFs were either created as new or significantly expanded upon by MOF 變更象限 Changing Quadrant – Mission of Service
教學(xué)教案相關(guān)推薦
鄂ICP備17016276號(hào)-1