【正文】 setting and municating a framework for achieving the satisfaction of interested parties.In addition to smallstep or ongoing continual improvement, top management should also consider breakthrough changes to processes as a way to improve the organization’s performance. During such changes, management should take steps to ensure that the resources and munication needed to maintain the functions of the quality management system are provided.Top management should identify the organization’s product realization processes, as these are directly related to the success of the organization. Top management should also identify those support processes that affect either the effectiveness and efficiency of the realization processes or the needs and expectations of interested parties.Management should ensure that processes operate as an effective and efficient network. Management should analyse and optimize the interaction of processes, including both realization processes and support processes.Consideration should be given to ensuring that the sequence and interaction of processes are designed to achieve the desired results effectively and efficiently, ensuring process inputs, activities and outputs are clearly defined and controlled, monitoring inputs ad outputs to verify that individual processes are linked and operate effectively ad efficiently, identifying and managing risks, and exploiting performance improvement opportunities, conducting data analysis to facilitate continual improvement of processes, identifying process owners and giving them full responsibility and authority, managing each process to achieve the process objectives, and the needs and expectations of interested parties.ISO 9001:2000, Quality management systems – Requirements5 Management responsibility Management mitmentTop management shall provide evidence of its mitment to the development and implementation of the quality management system and continually improving its effectiveness by a) municating to the organization the importance of meeting customer as well as statutory and regulatory requirements,b) establishing the quality policy,c) ensuring that quality objectives are established,d) conducting management reviews, and e) ensuring the availability of resources. Needs and expectations of interested parties GeneralEvery organization has interested parties, each party having needs and expectations. Interested parties of organizations include customers and endusers, people in the organization, owners/investors (such as shareholders, individuals or groups, including the public sector, that have a specific interest in the organization), suppliers and partners, and society in terms of the munity and the public affected by the organization or its products. Needs and expectationsThe success of the organization depends on understanding and satisfying the current and future needs andexpectations of present and potential customers and endusers, as well as understanding and considering those of other interested parties..In order to understand and meet the needs and expectations of interested parties, an organization should identify its interested parties and maintain a balanced response to their needs and expectations, translate identified needs and expectations into requirements, municate the requirements throughout the organization, and focus on process improvement to ensure value for the identified interested parties.To satisfy customer and enduser needs and expectations, the management of an organization should understand the needs and expectations of its customers, including those of potential customers, determine key product characteristics for its customers and endusers, identify and assess petition in its market, and identify market opportunities, weaknesses and future petitive advantage.Examples of customer and enduser needs and expectations, as related to the organization’s products, include conformity, dependability, availability, delivery, postrealization activities, price and lifecycle costs, product safety, product liability, and environmental impact.The organization should identify its people’s needs and expectations for recognition, work satisfaction, and personal development. Such attention helps to ensure that the involvement and motivation of people are as strong as possible.The organization should define financial and other results that satisfy the identified needs and expectations of owners and investors.Management should consider the potential benefits of establishing partnerships with suppliers to the organization, in order to create value for both parties. A partnership should be based on a join strategy, sharing knowledge as well as gains and losses. When establishing partnerships, an organization should identify key suppliers, and other organizations, as potential partners, jointly establish a clear understanding of customers’ needs and expectations, jointly establish a clear understanding of the partners’ needs and expectations, and set goals to secure opportunities for continuing partnerships.In considering its relationships with society, the organization should demonstrate responsibility for health and safety, consider environmental impact, including conservation of energy and natural resources, identify applicable statutory and regulatory requirements, and identify the current and potential impacts on society in general, and the local munity in particular, of its products, processes and activities.ISO9001:2000, Quality management systems – Requirements Customer focusTop management shall ensure that customer requirements are determined and are met with the aim of enhancing customer satisfaction. Statutory and regulatory requirements Manage