【正文】 ment should ensure that the organization has knowledge e of the statutory and regulatory requirements that apply to its products, processes and activities and should include such requirements as part of the quality management system. Consideration should also be given to the promotion of ethical, effective and efficient pliance with current and prospective requirements, the benefits to interested parties from exceeding pliance, and the role of the organization in the protection of munity interests. Quality policyTop management should use the quality policy as a means of leading the organization toward improvement of its performance.An organization’s quality policy should be an equal and consistent part of the organization’s overall policies and strategy.In establishing the quality policy, top management should consider the level and type of future improvement needed for the organization to be successful, the expected or desired degree of customer satisfaction, the development of people in the organization, the needs and expectations of other interested parties, the resources needed to go beyond ISO 9001 requirements, and the potential contributions of suppliers and partners.The quality policy ca be used for improvement provided that it is consistent with top management’s vision and strategy for the organization’s future, it permits quality objectives to be understood and pursued throughout the organization, it demonstrates top management’s mitment to quality and the provision of adequate resources for achievement of objectives, it aids in promoting a mitment to quality throughout the organization, with clear leadership by top management, it includes continual improvement as related to satisfaction of the needs and expectations of customers and other interested parties, and it is effectively formulated ad efficiently municated.As with other business policies, the quality policy should be periodically reviewed.ISO9001:2000, Quality management systems – Requirements Quality policyTop management shall ensure that the quality policya) is appropriate to the purpose of the organization,b) includes a mitment to ply with requirements and continually improve the effectiveness of the quality management system,c) provides a framework for establishing and reviewing quality objectives,d) is municated and understood within the organization, and e) is reviewed for continuing suitability. Planning Quality objectivesThe organization’s strategic planning and the quality policy provide a framework for the setting of quality objectives should be capable of being measured in order to facilitate an effective and efficient review by management. When establishing these objectives, management should also consider current and future needs of the organization and the markets served, relevant findings from management reviews, current product and process performance, levels of satisfaction of interested parties, selfassessment results, benchmarking, petitor analysis, opportunities for improvement, and resources needed to meet the objectives.The quality objectives should be municated in such a way that people in the organization can contribute to their achievement. Responsibility for deployment of quality objectives should be defined. Objectives should be systematically reviewed and revised as necessary.ISO 9001:2000, Quality management systems – Requirements Planning Quality objectivesTop management shall ensure that quality objectives, including those needed to meet requirements for product, are established at relevant functions and levels within the organization. The quality objectives shall be measurable and consistent with the quality policy. Quality planningManagement should take responsibility for the quality planning of the organization. This planning should focus on defining the processes needed to meet effectively and efficiently the organization’s quality objectives and requirements consistent with the strategy of the organization.Inputs for effective ad efficient planning include strategies of the organization, defined organizational objectives, defined needs and expectations of the customers and other interested parties, evaluation of statutory and regulatory requirements, evaluation of performance data of the products, evaluation of performance data of processes, lessons learned from previous experience, indicated opportunities for improvement, and related risk assessment and mitigation data.Outputs of quality planning for the organization should define the product realization and support processes needed in terms such as skills and knowledge needed by the organization, responsibility and authority for implementation of process improvement plans, resources needed, such as financial and infrastructure, metrics for evaluating the achievement of the organization’s performance improvement needs for improvement including methods and tools, and needs for documentation, including records.Management should systematically review the outputs to ensure the effectiveness and efficiency of the processes of the organization.ISO 9001:2000, Quality management systems – Requirements Quality management system planningTop Management shall ensure thata) the planning of the quality management system is carried out in order to meet the requirements given in , as well as the quality objectives, and b) the integrity of the quality management system is maintained when changes to the quality management system are planned and implemented. Responsibility, authority and munication Responsibility and authority Top management should define and then municate the responsibility and authority in order to implement ad maintain an effective and efficient quality manageme