【正文】 TL 9000 Quality Management System Requirements Handbook TL 12Section 2 – Structure第二部分－結構Section 2 Structure第二部分 結構 Overall Structure 整體結構TL 9000 is structured in layers (see Figure ):TL 9000由很多層構成（－1）：打算取得或維持注冊權的組織可以在新版本出版日之后12個月內繼續(xù)用以前的版本。 Implementation of revision 修訂實施When a new release of this handbook is published, all changes bee effective on the date of publication unless otherwise noted in the handbook. The new handbook may be used immediately on publication. Organizations seeking to achieve or maintain registration may continue to use the previous release of the handbook for 12 months after the date of publication of the new release. At that point, the old release bees obsolete and may no longer be used for anyregistration or surveillance activities.當手冊的新版本出版時，在出版日所有更改的內容都生效了，除非手冊中另有注釋。TL9000手冊的再發(fā)行由尋求討論會決定，但距上次出版日不超過五年。變更討論會要求/反饋表在尋求討論會網站() 獲得。手冊的任何用戶都可以發(fā)出變更要求。 Developing and maintaining the TL9000 handbooks 發(fā)展和維持TL 9000手冊The QuEST Forum is responsible for the development, publication, distribution, and maintenance of the TL 9000 handbooks. Change requests for the handbooks, following their initial publication, are to be submitted to the QuEST Forum Administrator. Any user of the handbooks may submit change requests.Change requests will be forwarded to the appropriate handbook section chairperson by the QuEST Forum Administrator, and will be considered for the next revision. A change request/feedback form is available at the QuEST Forum web site ().尋求討論會負責TL 9000手冊的發(fā)展，出版，分發(fā)和維持?！翱蛻袈撓党绦颉薄?Custom munication 客戶聯系TL 9000 requires an organization to establish and maintain a process for municating with its customer base。 Conformance to TL 9000 constitutes conformance to correspondingISO 9001:2000 requirements, andTL 9000的合格性組成相應的ISO 9001：2000要求的合格性，和 TL 9000 includes ISO 9001:2000 and future revisions will be incorporated,TL 9000包括ISO 9001：2000，而且將來的版本將被合并。參見TL 9000發(fā)展期間所考慮的標準和要求的參考書目。 Industry benchmarks for TL 9000 measurements.TL 9000衡量的工業(yè)基準 Relationship to ISO 9001and other requirement與ISO 9001和其他要求的關系The QuEST Forum maintains patibility with other sets of requirements and standards. TL 9000 provides a telemunicationsspecific set of requirements built on an ISO 9001:2000 framework. See the Bibliography for the standards and requirements that were considered during the development of TL 9000.尋求討論會保持了這個標準與其他套的要求和標準的兼容性。 Overall cost reduction and increased petitiveness,全面的成本減少和增加的競爭力 Efficient management of external audits and site visits,外部審核和實地考察的有效管理 Enhanced relationships between the organization and its customers,組織和客戶間加強的關系Expected benefits are:期望的利益是：長期目標包括成本和基本的性能衡量。 Purpose用途The purpose of TL 9000 is to define the telemunications quality management system requirements for the design, development, production, delivery, installation, and maintenance of products: hardware, software, and services.Included in TL 9000 are performancebased measurements that quantify reliability and quality performance of these products. Longterm goals include both cost and performancebased measurements.TL 9000的用途是規(guī)定通訊質量管理體系要求，用于硬件、軟件和服務等產品的設計、開發(fā)、生產、運輸、安裝和維修。 Enhance customersupplier relationships, and加強客戶與供應商之間的聯系，和 Drive continual improvement,推動持續(xù)不斷的改進。規(guī)定有效的成本和基本的性能測量以指導進展和評估質量管理體系實施結果。 Establish and maintain a mon set of quality management system requirements,Reduce the number of telemunications quality management system standards,Define effective cost and performancebased measurements to guide progress and evaluate results of quality management system implementation,建立和維持一套質量管理體系要求。 Foster quality management systems that effectively and efficiently protect the integrity and use of telemunications products: hardware, software, and services,鼓勵質量管理體系有效地保護通訊產品（硬件、軟件和服務）的完整性和用途。這些衡量手段被選擇來衡量進展和評估質量管理體系實施的結果。該要求建立在包括ISO 9001在內的現有工業(yè)標準的基礎上。TMike ServerAtlanta Cable SalesBryan GluttingBellSouthTelemunicationsJoel SullivanBookham TechnologyNick WhiteleyCelesticaPaul PettingerComplasFred DennyCorningJoel ReeceLeonard YoungECI TeleMisha PtakTraining Work GroupLeaders: Chair Rosemarie Moskow SBC ViceChair Jeff Harpe Nortel NetworksStatAMatrixPaul BermanJim GerardShannon KohlenbergerMonica EskridgeNortel NetworksJeff HarpePulseMisha PtakSBCJim McCormickRosemarie MoskowContributors:CTDI Jim McCormickExcel PartnershipJoe DeCarloSteve ObolewiczDonna LockeTL 9000 Quality Management System Requirements Handbook XTable of Contents目錄表Table of Contents目錄表SECTION 1 INTRODUCTION 11第一部分 簡介SECTION 2 STRUCTURE 21第二部分 結構SECTION 3 TL 9000 ADMINISTRATION 31第三部分 TL 9000管理SECTION 4 QUALITY MANAGEMENT SYSTEM 41 第四部分 質量管理體系 GENERAL REQUIREMENTS 41一般要求 DOCUMENTATION REQUIREMENTS 42 文件要求 SECTION 5 MANAGEMENT RESPONSIBILITY 51第五部分 管理責任 MANAGEMENT COMMITMENT 51 管理義務 CUSTOMER FOCUS 51 客戶中心 QUALITY POLICY 52 質量方針 PLANN