【正文】 變更討論會(huì)要求 /反饋表在尋求討論會(huì)網(wǎng)站( 獲得。手冊(cè)的任何用戶(hù)都可以發(fā)出變更要求。 Developing and maintaining the TL9000 handbooks 發(fā)展和維持 TL 9000手冊(cè) The QuEST Forum is responsible for the development, publication, distribution, and maintenance of the TL 9000 handbooks. Change requests for the handbooks, following their initial publication, are to be submitted to the QuEST Forum Administrator. Any user of the handbooks may submit change requests. Change requests will be forwarded to the appropriate handbook section chairperson by the QuEST Forum Administrator, and will be considered for the next revision. A change request/feedback form is available at the QuEST Forum web site ( 尋求討論會(huì)負(fù)責(zé) TL 9000手冊(cè)的發(fā)展，出版，分發(fā)和維持。見(jiàn) “客戶(hù)聯(lián)系程序”。 Custom munication 客戶(hù)聯(lián)系 TL 9000 requires an anization to establish and maintain a process for municating with its customer base。 Characteristics of the TL 9000 relationship to other requirements are: TL 9000與其他要求之間關(guān)系的特點(diǎn)是： ? TL 9000 includes ISO 9001:2020 and future revisions will be incorporated, TL 9000包括 ISO 9001： 2020，而且將來(lái)的版本將被合并。 TL 9000提供了一套以 ISO 9001:2020 框架 為基礎(chǔ)專(zhuān)用于通訊行業(yè)的要求。 Benefits of implementation 實(shí)施的利益 Suppliers of telemunication products, their customers, service providers, and the end subscribers will all benefit from the implementation of TL 9000. 通訊產(chǎn)品供應(yīng)商，他們的客戶(hù)，服務(wù)提供者和最終客戶(hù)都會(huì)從 TL 9000的實(shí)施中獲益。 TL9000包括這些產(chǎn)品的質(zhì)量可靠性和質(zhì)量性能的衡量。 ? Enhance customersupplier relationships, and 加強(qiáng)客戶(hù)與供應(yīng)商之間的聯(lián)系，和 ? Leverage industry conformity assessment processes. 平衡工業(yè)合格品評(píng)估過(guò)程。規(guī)定有效的成本和基本的性能測(cè)量以指導(dǎo)進(jìn)展和評(píng)估質(zhì)量管理體系實(shí)施結(jié)果。 ? Establish and maintain a mon set of quality management system requirements, Reduce the number of telemunications quality management system standards, Define effective cost and performancebased measurements to guide progress and evaluate results of quality management system implementation, 建立和維持一套質(zhì)量管理體系要求。這些衡量手段被選擇來(lái)衡量進(jìn)展和評(píng)估質(zhì)量管理體系實(shí)施的結(jié)果。該要求建立在包括 ISO 9001在內(nèi)的現(xiàn)有工業(yè)標(biāo)準(zhǔn)的基礎(chǔ)上。 Cable Products Jay Chenault Corky Roberts Nokia Douglas Hall Nortel Networks Greg Lilly NQA Chris Mooney Pulse Robert Hungate QUALCOMM Grace Weaver SCI Systems Ken Crane StatAMatrix Hal English Superior Telemunications Jules Fijux Eric Perry Telcordia Technologies John Russell TeleCentric Jim Carmichael Tyco Electronics Greg Masciana Verizon Galen Aycock Nortel Networks Jeff Harpe Pulse Misha Ptak SBC Jim McCormick Rosemarie Moskow StatAMatrix Paul Berman Jim Gerard Shannon Kohlenberger Monica Eskridge Table of Contents 目錄表 Table of Contents 目錄表 SECTION 1 INTRODUCTION 11 第一部分 簡(jiǎn)介 SECTION 2 STRUCTURE 21 第二部分 結(jié)構(gòu) SECTION 3 TL 9000 ADMINISTRATION 31 第三部分 TL 9000管理 SECTION 4 QUALITY MANAGEMENT SYSTEM 41 第四部分 質(zhì)量管理體系 GENERAL REQUIREMENTS 41 一般要求 DOCUMENTATION REQUIREMENTS 42 文件要求 SECTION 5 MANAGEMENT RESPONSIBILITY 51 第五部分 管理責(zé)任 MANAGEMENT COMMITMENT 51 管理義務(wù) CUSTOMER FOCUS 51 客戶(hù)中心 QUALITY POLICY 52 質(zhì)量方針 PLANNING 52 計(jì)劃 RESPONSIBILITY, AUTHORITY AND COMMUNICATION 53 責(zé)任，權(quán)力和聯(lián)系 MANAGEMENT REVIEW 54 管理評(píng)論 SECTION 6 RESOURCE MANAGEMENT 61 第六 部分 資源管理 PROVISION OF RESOURCES 61 資源供應(yīng) HUMAN RESOURCE 61 人力資源 INFRASTRUCTURE 62 基礎(chǔ)組織 WORK ENVIRONMENT 62 工作環(huán)境 SECTION 7 PRODUCT REALIZATION 71 第七部分 產(chǎn)品實(shí)現(xiàn) PLANNING OF PRODUCT REALIZATION 71 產(chǎn)品實(shí)現(xiàn)的計(jì)劃 CUSTOMERRELATED PROCESSES 73 相關(guān)客戶(hù)程序 DESIGN AND DEVELOPMENT 75 設(shè)計(jì)和開(kāi)發(fā) PURCHASING 710 采購(gòu) PRODUCTION AND SERVICE PROVISION 712 生產(chǎn)和服務(wù)供應(yīng) CONTROL OF MONITORING AND MEASURING DEVICES 716 監(jiān)測(cè)設(shè)備的控制 SECTION 8 MEASUREMENT, ANALYSIS AND IMPROVEMENT 81 第八部分 測(cè)量，分析和改進(jìn) GENERAL 81 總述 MONITORING AND MEASUREMENT 81 監(jiān)測(cè) CONTROL OF NONCONFORMING PRODUCT 84 不合格品控制 ANALYSIS OF DATA