【正文】 與其它崗位相接口的程序：序號 程序名 接口部門/崗位1． 領(lǐng)班程序 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客人領(lǐng)取時，請客人在遺留物品登記單上簽字，寫清認(rèn)領(lǐng)人姓名，證件號碼。 保管期限：貴重物品：一年； 一般物品：三個月； 食品：三天。 濕的棉織品烘干后再打包。 分類登記：貴重物品，食品，公共區(qū)域物品，一 般物品。步驟/內(nèi)容標(biāo) 準(zhǔn) 每日下班前半小時到客房中心收取前日晚班、當(dāng) 日早班送交的客遺物品。 按各崗點領(lǐng)用數(shù)登記。 樓層物品需送到樓層工作間，當(dāng)面點清，數(shù)字準(zhǔn) 確。 根據(jù)各崗點所開《物品申領(lǐng)單》發(fā)貨。 按倉庫規(guī)定時間領(lǐng)料。 集中《物品申領(lǐng)單》，統(tǒng)一填寫本部門《物品領(lǐng) 料單》。 按酒店檔案管理要求，定時清理。 調(diào)閱文檔后，隨時歸檔。 各崗點上交的工作表格。、存檔部門內(nèi)報表 每月28日裝訂，按日期順序排列。 按收文、發(fā)文、時間、部門分類。 據(jù)文件的要求發(fā)給有關(guān)部門、崗點。 復(fù)印件清晰。 根據(jù)要求份數(shù)復(fù)印。 打印修改后的文件，無差錯。文員兼?zhèn)}管工作程序RD18步驟/內(nèi)容標(biāo) 準(zhǔn)，在電腦上迅速 打印出草稿。 根據(jù)酒店安排工作的時間提前提醒客務(wù)部經(jīng)理。 根據(jù)所布置任務(wù)的時間，提前提醒有關(guān)人員。 各崗點信息反饋。 臨時會議提前通知。 落實場地。 根據(jù)經(jīng)理的要求準(zhǔn)備。 昨日晨會中提出的有關(guān)本部門的問題解決情況。與其它崗位相接口的程序：序號 程序名 接口部門/崗位 清潔程序 清潔員 服務(wù)程序 服務(wù)員管理隨想： 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