hnd-agbell人力資源管理報(bào)告(參考版)
2025-01-14 22:41本頁(yè)面
【正文】 s degree of satisfaction manages the staff39。s authorization to manage The Job engineering and establishes the staff to select and to advertise for the staff the professional profession to design the staff39。s approval and drove that the staff39。 Grasps the effective cost control measure。 Has good and the enterprise interior other department39。s munication ability. Has good and the management team other member39。 Has the higher quality monitoring method and the strategy。 The good call center managed capacity, grasps the call center technology platform skilled to the service each support function。 Revolution Promoter Functions External Trainer Management ? Recruitment and Evaluation ? Ext. Trainer Bank Internal Trainer Training and Management C. Electing and Cultivating D. Certifying and Evaluating ? Motivating and Balancing 9 AG Bell’s course system AG Bell’s evaluation system Internal Trainer Motivation Trainer Promotion System Learning Opportunity Promotion Opportunity Appropriate Payment Honor Line Manager (Practical but Boring) Professional Trainer (Active but Unpractical) Corporate University (Line Manager + Professional Trainer + Thirdparty Intelligence) 10 AG Bell’s knowledge management system Electronic systematic statistical Trainee Information Training Result Course TNA Trainer Information Training plans Input Internal User Output Output External User Consulting Training HR Branches Suppliers 11 References Benefits of working with Scottish Enterprise Scottish enterprise delivers the strategies of the Scottish Executive and therefore is well placed to inform anizations of national policy Regional anization means excellent local knowledge Possible source of funding for government training initiatives Support anizations working toward Investors in People An introduction of An introduction of get ready for work, training for work, modern apprenticeships 12 Appendix I. Table of training needs analysis Shortterm Medium to longterm Organizational To understand the basic concept of call center and operations management skills and knowledge. Grasp the basic concept of call center and operations management skills and knowledge. Group We have a certain connection with other departments within the enterprise collaboration and munication skills. Certain amount of call center staff leadership skills, including anizing, directing, monitoring and training. Has the essential quality monitoring method and the strategy。 Global connection。 Executive authority。 Advisory role。 Has the more prehensive performance index test system, obtains the longenduring improvement and the enhancement. Appendix I. Table of training needs analysis III. Responsibilities for Training at AG Bell Ltd An introduction of AG Bell’s training team Training team members： ? Internal HR staff, External training specialist ? managing director, sales manager, operation manager, human resources manager, financeamp。 Has good and the enterprise interior other department39。 Has good and the management team other member39。 The good call center managed capacity, grasps the call center technology platform skilled to the service each support function。 The help enterprise advertises for, training, the drive in the personnel, maintains and so on aspects establishes a more perfect system。 Can formulate conforms to this enterprise development actual call center strategy to plan to have good and the management team other member39。s overall analysis of the situation. Easy financing. Through the grouping of independent businesses can 4 be more effective manageme
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