【正文】 ng Training HR Branches Suppliers 11 References Benefits of working with Scottish Enterprise Scottish enterprise delivers the strategies of the Scottish Executive and therefore is well placed to inform anizations of national policy Regional anization means excellent local knowledge Possible source of funding for government training initiatives Support anizations working toward Investors in People An introduction of An introduction of get ready for work, training for work, modern apprenticeships 12 Appendix I. Table of training needs analysis Shortterm Medium to longterm Organizational To understand the basic concept of call center and operations management skills and knowledge. Grasp the basic concept of call center and operations management skills and knowledge. Group We have a certain connection with other departments within the enterprise collaboration and munication skills. Certain amount of call center staff leadership skills, including anizing, directing, monitoring and training. Has the essential quality monitoring method and the strategy。 Has the more prehensive performance index test system, obtains the longenduring improvement and the enhancement. Appendix I. Table of training needs analysis III. Responsibilities for Training at AG Bell Ltd An introduction of AG Bell’s training team Training team members： ? Internal HR staff, External training specialist ? managing director, sales manager, operation manager, human resources manager, financeamp。 The help enterprise advertises for, training, the drive in the personnel, maintains and so on aspects establishes a more perfect system。 AG Bell39。s ability diligently, unceasingly through different level training plan, in various places MacDonald Hamburg university center and innovation. How training will help AG Bell AG Bell will provide induction training for all of its employees。s munication ability. Individual needs in shortterm and medium to longterm Has the essential quality monitoring method and the strategy。s cooperation and munication ability。 Learning and skills Secretary of State for Education and Skills and Sector Skills Councils Scottish Executive includes Scottish Enterpise and Learndirect Scotland. Scottish Enterpise has some departments: Investor in people , Modern Apprenticeships , Get ready for work , Training for work , New Deal , Campaign for learning , Invest U. K., The National Grid for Learning , National Training Award Scottish Enterprise Benefits of working with Scottish Enterprise Scottish enterprise delivers the strategies of the Scottish Executive and therefore is well placed to inform anisations of national policy Regional anisation means excellent local knowledge Possible source of funding for government training initiatives Support anisations working toward Investors in People An introduction of get ready for work, training for work, modern apprenticeships Get ready for work Get ready for work is a training programme for young people who want to develop skills and equip themselves for the world of work. It is open to people who have left school and have a job or who are looking for work. Get ready for work helps young people identify their individual needs and offers training in a number of skills. 6 Training for work Training for work is open to adults who have been unemployed for at least 6 months within the previous 52 week. However, there are exceptions to this. Trainees receive help from a work of training providers. Training is available for a wide variety of skills and occupations. Participants in the training for work scheme are paid a training allowance. Modern apprenticeships Modern apprenticeships are fully supported by the Scott