【正文】 s ActionCentred Leadership concerns about the ability of manager to balance the potentially peting demands pf the three elements. The ability of an manager is important to the pany. Balance the three elements, can get a big INDIVIDUAL 11 benefits of the pany. In Scotia, these problems are very mon because the main business across the whole Europe, and the eight main cities need a plenty of employees and these three elements might have a big conflict. For examples, a experience employee aims to bee a team leaders, but at this special time, because of the needs of the work, they will be tasked to train the new staff, so that he would have some negative emotions and may not do the work best. And if someone elderly, he does not want to go far from the home, but the manager want to assign him to supervise the new process, that could be not right. So the Scotia manager must consider about the these thing. Mediating the conflict of these three elements is a important ability to a manager. The emphasis John Adair39。 diagram, which illustrates three core management responsibilities: achieving the task, managing the team or group, managing individuals. John Adair39。s 39。 1 the main features of managerial work and explain/outline the main roles and activities of managers within Scotia Airways. Managing is a process by which responsible persons in an anisation bine resources to achieve given ends. The main features of the managerial work can explain by the Henri Fayol’s Generic Management Theory. There are several categories from Fayol which are about: the Forecasting, the Planning, the Commanding, the Controlling, the Coordinating and the Organising. Forecasting is predicting future events and Forecasting is the first the step of the managerial work because as an manager he or she must have an ability to forecast the problems that the pany will meet and must do the prevention measure well. In Scotia, for example, they want to establish their work across the whole Europe and then to the Asia, but the Scotia manager must forecast many problems that will happened in the future such as the change of currency, the language and culture have differences and any other problems, so the manager must price the product and service again at that foreign area with their currency and training their employees who will go there doing the business. The Scotia manager should forecast the problems and find some solutions to avoid them. The forecast ability is very important about the manager. To about the Planning, it is setting out a course of action and to meet expected demand. Planning is to explore the future, and then providing a clear methodology for achieving the target expansion and develope a project of action. Scotia wants to expand their business into East Europe, Middle and Far East Asia. To ensure their goals can be achieved, they placing an order to manufacture the wide bodied aircraft to ensure they can plete the long flight, but in order to achieve their goals, they should do a plenty of research and reserve a large amount of money to solve the problems they will meet, for example, in China there are only three airports can make the make the wide bodied aircraft land, so the manager should to design the lines to 2 make sure the safety of the passengers. And the manding of the manager is a important feature. It is directing staff to undertake tasks. Commanding ensures that employees are directed to enable them to fulfill their duties. Scotia want to expand their business into the Europe marketing, so at the beginning, the manager must have a detailed plan to face what they will meet. And at this time, the manager must mand the whole staff to plete works to ensure the plan can perfectly implement. Management must have enough understanding to the staff, because in this way they can make the staff to do works which suitable to them and also can mand them in the right way to execute the plan. Controlling is another feature to the manager, because controlling keep the managers and departments within budgets. It is monitoring progress, ensuring alignment with plans taking corrective actions. Scotia Airways plans to employ some executives to help the management to operate the pany, so the budget must clearly. Employ others to operate the pany have a great risk, so the senior management must controlling them in a certain range. Controlling the budget can ensure the finance safety of a pany, so controlling is a very important function of the managerial work and is the necessary condition to the pany operational. In a pany, coordinating is also necessary. Co ordinating makes sure that people, resources, equipment are all working together. The new airports that Scotia built need a plenty of materials and human, so the manager must ensure the resources are at the correct airports to meet service demands. The new airports need lots of resources than the old airports, so the manager must coordinate the resources u