酒店業(yè)電話禮儀培訓(xùn)ppt(參考版)
2025-01-09 13:23本頁(yè)面
【正文】 ? Thank you for calling. 謝謝您的電話 . 22 Courtesy Phrases 禮貌用語(yǔ) ? Thank you for your reservation. 謝謝您的預(yù)定 . ? Thank you for the information. 謝謝您的信息 . ? Please call again. 請(qǐng)?jiān)俅螂娫掃^來 . 23 Courtesy Phrases 禮貌用語(yǔ) ? Sorry to keep you waiting! ? 對(duì)不起，讓您久等了！ ? Hold on, please. ? 請(qǐng)稍等 . ? I will transfer your call now. ? 我現(xiàn)在就為您轉(zhuǎn)接 . ? I am sorry Mr. Li is not here at the moment. ? 對(duì)不起，李先生此刻不在 . 24 Never Vs. Always 永遠(yuǎn)不要 NEVER 永遠(yuǎn)不要 ? Never allow the phone to ring more than 3 times 永遠(yuǎn)不要允許電話鈴聲響三遍以上 ? Never allow the two conversations at the same time. 永遠(yuǎn)不要同時(shí)進(jìn)行兩種對(duì)話（接電話時(shí)與別人談話） ? Never eat or drink and answer the phone. 永遠(yuǎn)不要接電話時(shí)吃東西或喝飲料 ? Never drop the telephone receiver. 永遠(yuǎn)不要重放電話 ? Never leave the receiver uncovered as the caller will hear you speaking. 永遠(yuǎn)不要說與對(duì)方無關(guān)的話時(shí)不捂住話筒 25 Never Vs. Always 永遠(yuǎn)不要 ALWAYS 總是 ? Always greet first “Good morning” or “Good afternoon” and introduce yourself or the department. 總是先說問候語(yǔ) “ 早晨好 ” 或 “ 下午好 ” 并介紹你自己和你所在部門 ? Always speak English and speak slowly. 總是用英語(yǔ)接電話并講得慢一些 ? Always have a pen near the telephone. 總是在電話旁放一支筆 ? Always leave a message if it’s necessary.
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