businessprocesses(ppt26)-經(jīng)營(yíng)管理(參考版)
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【正文】 1988 Thomas Group, Inc. All Rights Reserved. 25 CrossFunctional Flow Diagram Customer Sales Marketing Planning Production Purchasing Suppliers Receiving Shipping/ Warehouse ID Reqmt Issue PO Generate . Build Components Ship Rec Goods Pack Test Assemble Rcv Mtls Ship Mtls Order Mtls Load MRP Baseline Cycle Time Baseline FPY Entitled Cycle Time Entitled FPY Quote PDT Fulfillment Process (Make to Order) PROPRIETARY 169。 1988 Thomas Group, Inc. All Rights Reserved. 23 CrossFunctional Mapping Procedure Initial Diagram ? Define scope ? List the sequence of activities that really occur ? Correlate activities with functions involved CrossFunctional Map ? List functions involved down lefthand side of paper ? Map activities from left to right corresponding to the advance of time PROPRIETARY 169。 1988 Thomas Group, Inc. All Rights Reserved. 21 CrossFunctional Diagrams Symbology: TG’s basic symbol set for crossfunctional flow diagrams in a highlevel process are shown below. Process step Prepare Forecast Approve? Decision Repeat or rework step(s) Go Back to Step 2 Inventory (non firstin/ first out) or backlog Nondeterministic process step Design New Code Starts control Stockroom PROPRIETARY 169。 1988 Thomas Group, Inc. All Rights Reserved. 19 CrossFunctional Process Diagram Look at the total process across the anization ? Recruiting Example: Hire Orig. Dept. HR Candidates Process Interview Same 2 Sigs. Time Interview 2 Sigs. PROPRIETARY 169。 1988 Thomas Group, Inc. All Rights Reserved. 17 Process Management ? Everything we do in the anization fits within a business process and... ?Has: ?A process flow that can be developed ?A history that can be analyzed ?A firstpass yield ?A theoretical cycle time ?A performance baseline/entitlement ?Activities that are nondeterministic (unpredictable) ?Can be measured by cost, firstpass yie
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