【正文】 2023年 3月 下午 9時 41分 :41March 1, 2023 ? 1業(yè)余生活要有意義，不要越軌。 21:41:3521:41:3521:41Wednesday, March 1, 2023 ? 1知人者智，自知者明。 下午 9時 41分 35秒 下午 9時 41分 21:41: ? 楊柳散和風，青山澹吾慮。 2023年 3月 1日星期三 下午 9時 41分 35秒 21:41: ? 1楚塞三湘接，荊門九派通。 21:41:3521:41:3521:413/1/2023 9:41:35 PM ? 1成功就是日復一日那一點點小小努力的積累。 2023年 3月 下午 9時 41分 :41March 1, 2023 ? 1行動出成果，工作出財富。 21:41:3521:41:3521:41Wednesday, March 1, 2023 ? 1乍見翻疑夢，相悲各問年。 established manager training programs ? Increased visibility and direct lines of munication with senior management and end customer ? Increased opportunities for IS staff to move throughout firm Hewitt Associates ? 靜夜四無鄰，荒居舊業(yè)貧。 – Best Employers go out of their way to ensure employees feel valued。 I tell others great things about working here. Process ? WalMart39。Hewitt Associates WalMart China Associates Engagement Survey Result Presentation Nov., 2023 Hewitt Associates Agenda ? Why Measure Employee Engagement? ? WalMart Associate Opinion Survey Introduction – Survey Background : Why Do We Conduct the Survey? – Participant Profile – Survey Methodology – Interpreting the Results ? Key Findings – Engagement Results – Positive Areas – Needtoimproved Areas ? Benchmarks and Comparison ? Suggested Initiatives ? Best Practices for Achieving Sustained Engagement Results ? What Will Improve if Engagement Score is Increased? Hewitt Associates Why Measure Employee Engagement? Hewitt Associates Improving Business Results Through Engaging People Individual Life Goals and Strategies Individual Capabilities People Requirements and Talent Strategy Employment Relationship People Management Practices Individual Priorities and Engagement Engagement Business Results and Strategies Business Capabilities Hewitt Associates Why Engagement Matters: Business Needs Service Quality Features Problem Resolution Price/ Relative Value Employee Behavior Re mendation Retention Expansion Business Performance Customer Satisfaction/ Value Customer Value Drivers Hewitt Associates Why Engagement Matters: Employee Needs Employee Engagement Employee Behavior Turnover Remend Employees Remend Products/Services Create new Products/Services Customer Service Productivity Opportunity Quality of Life Culture Total Compensation Leadership Relationships Work Activities Hewitt Associates WalMart Associate Opinion Survey Introduction Hewitt Associates Survey Background: Why Do We Conduct the Survey? ? The Associate Opinion Survey is a very important part of the Grass Roots process. – It lets us look, in an objective way, at how associates feel about working at WalMart. – It lets us measure whether we’ve done a good job over time of helping to make WalMart a better place to work. – It provides a foundation for the Grass Roots meetings, giving managers direction for their discussions. – And it tells us where to concentrate our resources in order to raise our associate engagement the most over time. Hewitt Associates Participants Profile – By Division 1 1 3 2 7 , 7 1 %1 0 2 4 , 6 %5 0 4 , 3 %3 2 9 6 , 2 0 %T O T A L C H I N A W a l M a r t S t o r e sT O T A L C H I N AS A M 39。s policies and procedures allow me to provide great customer service. Hewitt Associates Needtoimprove Areas Career Opportunity ? I feel I can have a great career at WalMart. ? I have enough time for career development ? Promotions are given fairly. Pay ? I understand how pay changes are determined. ? I am paid fairly for the contributions I make to the pany39。 and – Best Employers manage their business in ways that build longterm success and sustainability. Hewitt Associates Best Employers Inspire Great Performance ? Have in place an anizational structure, policies and procedures, and the tools and resources to : ? Enhance employee productivity, ? Create a positive work environment, and ? Help the pany achieve its goals ? Care about Employee perceptions about the fairness with which they are rewarded. ? Leaders count in inspiring a great performance from people: how leaders behave, how their beliefs shape their own actions, and how well they create a sense of passion and pride among their people are important. Hewitt Associates Best Employers Value Their Employees ? Employment ‘ deal’ goes further than is normally expected such as fair and equitable rewards, opportunitie