【正文】 kets, including China: Consistently inspire great performance from their people Manage their business in ways that build longterm success and sustainability Go out of their way to ensure employees feel valued Hewitt Associates Inspiring Great Performance ? Inspiration and support from the management . Senior leaders and immediate managers act as role model, and passionately and consistently provide support to the staff. % Employees Who Agree and Strongly Agree The Best The Rest I see strong evidence of effective leadership from my management team. 73% 40% I trust our management team to act ethically and honestly. 75% 49% I get enough good information about our anization’ s results and performance 83% 49% My direct Supervisor/Manager provides the support I need to do a good job. 75% 49% Hewitt Associates Inspiring Great Performance ? Motivating high performance achievement through rewards. ? % Employees Who Agree and Strongly Agree The Best WalMart I receive adequate recognition (beyond pensation) for my contributions and acplishments 68% 36% My performance has a significant impact on my pay 62% 27% This anization motivates me to contribute more than is normally required to plete my work 66% 44% Hewitt Associates Inspiring Great Performance ? Best Employers better define and implement structure, policies, and resources that enhance productivity and support achievement of business objectives. ? % Employees Who Agree and Strongly Agree The Best WalMart The anization’ s policies and procedures allow me to provide great customer service. The tools and resources I have allow me to be as productive as possible 63% 35% Hewitt Associates Ensuring Employees Feel Valued ? Best Employers create employee ownership through trust and empowerment. Leaders walk the talk. % Employees Who Agree and Strongly Agree The Best WalMart I have the authority to make the decisions necessary to do my job well 61% 49% Hewitt Associates Ensuring Employees Feel Valued ? Best Employers create a more pelling employment relationship between employees and employers by treating employees as valued assets and partners. % Employees Who Agree and Strongly Agree The Best WalMart I am made to feel like a valued member of this anization 56% 40% I get a sense of acplishment from my work 74% 49% Training opportunities are available to help me build new skills. 76% 58% Hewitt Associates Suggested Initiatives Hewitt Associates ? Need WalMart’ s input to develop Hewitt Associates Best Practices for Achieving Sustained Engagement Results Hewitt Associates What Makes The Best, Best? ? The Best Employers in Asia study reveals that Best Employers demonstrate three basic characteristics across all markets, including China: – Best Employers consistently inspire great performance from their people。 S C l u b sT O T A L C H I N AL o g i s t i c sT O T A L C H I N AH o m e O f f i c eHewitt Associates Participant Profile – By Grade 8 9 4 , 6 %3 , 3 7 7 , 2 1 %1 1 , 1 3 3 , 6 8 %7 4 7 , 5 % S G ra d ea n d a b o v e A C G ra d e D HG ra d e N ore s p o n s e Hewitt Associates S a ti s f a c ti onH o w m u c h I li k et h in g s h e r eC ommi tm e ntH o w m u c h I w a n tt o b e h e r eE nga ge me ntH o w m u c h I wa n tt o a n d a c tu a l ly d oto im p r o v e o u rb u s in e s s r e s u lt sEngagement ? Satisfaction Hewitt Associates Engagement Background Consistently speak positively about the anization to coworkers, potential employees, and most critically, customers (current and potential) Say An intense desire to be a member of the anization Stay Exert extra effort and engage in work that contributes to business success Strive ?What is Engagement? – Engagement is the state of emotional and intellectual involvement or mitment of an employee to an anization. – Significant research and experience show strong evidence that higher levels of Engagement bined with appropriate capability produce stronger business results and sustainable petitive advantage. – Engaged employees are productive, innovative and take ownership of their results. Three key behaviours indicate strong Engagement. Hewitt Associates The Engagement Model Procedures ? Policies ? Processes ? Valuing People ? Processes Compensation ? Pay ? Benefits People ? Senior Management ? Busin