【正文】 (8) violating human dignity or personal freedom of consumers。(4) forging the origin of modities, forging or counterfeiting the names and addresses of other factories, and forging or counterfeiting the authentication marks or famousandexcellentproduct marks。in absence of such provisions in the laws or regulations, administrative departments for industryand merce shall order them to make corrections, and may, in light of the circumstances, punish the offenders exclusively or concurrently the offenders with warning, confiscation of unlawful earings, or imposition of a fine no less than one time but not more than five times the value of the unlawful earnings。 the increased amount of the pensations shall be two times the costs that the consumers paid for the modities purchased or services received.　　第四十九條　經(jīng)營者提供商品或者服務有欺詐行為的，應當按照消費者的要求增加賠償其受到的損失，增加賠償?shù)慕痤~為消費者購買商品的價款或者接受服務的費用的一倍。在保修期內兩次修理仍不能正常使用的，經(jīng)營者應當負責更換或者退貨。消費者與經(jīng)營者另有約定的，按照約定履行。（相關資料:(7) contents and costs of services being not in conformity with the agreements。(3) not conforming to the standards indicated on the modities or on the packaging thereof。廣告的經(jīng)營者發(fā)布虛假廣告的，消費者可以請求行政主管部門予以懲處。） Article 38 Consumers whose legitimate rights and interests are infringed upon in purchasing modities or receiving services at trade fairs or leased counters may demand pensations from the sellers or suppliers of the services. In case the fairs are over or the lease of counters expires, theymay also demand pensations from organizers of the fairs or lessors of the counters. Organizers of the fairs and lessors of the counters shall, after paying the pensations, have the right to recover the pensations from the sellers or suppliers of the services.　　第三十八條　消費者在展銷會、租賃柜臺購買商品或者接受服務，其合法權益受到損害的，可以向銷售者或者服務者要求賠償。屬于銷售者責任的，生產(chǎn)者賠償后，有權向銷售者追償。 if the liability is on the sellers, the manufacturers shall, after paying the pensations, have the right to recover the pensations from the sellers.　　Consumers whose legitimate rights and interests are infringed upon in receiving services may demand pensations from suppliers of the services.　　第三十五條　消費者在購買、使用商品時，其合法權益受到損害的，可以向銷售者要求賠償。(3) to appeal to relevant administrative departments。(7) to expose and criticize through mass media the acts infringing upon the legitimate rights and interests of consumers.　　People’s governments at various levels shall give support to consumer associations in the performance of their functions.　　第三十二條　消費者協(xié)會履行下列職能：　?。ㄒ唬┫蛳M者提供消費信息和咨詢服務；　　（二）參與有關行政部門對商品和服務的監(jiān)督、檢查；　?。ㄈ┚陀嘘P消費者合法權益的問題，向有關行政部門反映、查詢，提出建議；　?。ㄋ模┦芾硐M者的投訴，并對投訴事項進行調查、調解；　?。ㄎ澹┩对V事項涉及商品和服務質量問題的，可以提請鑒定部門鑒定，鑒定部門應當告知鑒定結論；　?。┚蛽p害消費者合法權益的行為，支持受損害的消費者提起訴訟；　?。ㄆ撸p害消費者合法權益的行為，通過大眾傳播媒介予以揭露、批評。(3) to make reports, inquiries and suggestions to relevant administrative departments about issues relating to the legitimate rights and interests of consumers。（相關資料:對符合《》起訴條件的消費者權益爭議，必須受理，及時審理。） Article 29 State organs concerned shall, in accordance with the provisions of laws and regulations,punish any lawbreaking or criminial activities of business operators infringing upon the legitimate rights and interests of consumers in their supplying modities or services.　　第二十九條　有關國家機關應當依照法律、法規(guī)的規(guī)定，懲處經(jīng)營者在提供商品和服務中侵害消費者合法權益的違法犯罪行為?！　∮嘘P行政部門應當聽取消費者及其社會團體對經(jīng)營者交易行為、商品和服務質量問題的意見，及時調查處理。（相關資料:） Article 25 Business operators may not insult or slander consumers, may not search the body of consumers or the articles they carry with them, and may not violate the personal freedom of consumers.　　第二十五條　經(jīng)營者不得對消費者進行侮辱、誹謗，不得搜查消費者的身體及其攜帶的物品，不得侵犯消費者的人身自由?！　「袷胶贤⑼ㄖ?、聲明、店堂告示等含有前款所列內容的，其內容無效。） Article 23 Business operators who are under the obligation of repair or caveat venditor, or other responsibilities in accordance with regulations of the State or agreements with consumers shall carry out such obligations correspondingly according to such regulations or agreements, and may not delay deliberately or refuse unreasonably to do so.　　第二十三條　經(jīng)營者提供商品或者服務，按照國家規(guī)定或者與消費者的約定，承擔包修、包換、包退或者其他責任的，應當按照國家規(guī)定或者約定履行，不得故意拖延或者無理拒絕?！　〗?jīng)營者以廣告、產(chǎn)品說明、實物樣品或者其他方式表明商品或者服務的質量狀況的，應當保證其提供的商品或者服務的實際質量與表明的質量狀況相符。（相關資料:　　租賃他人柜臺或者場地的經(jīng)營者，應當標明其真實名稱和標記。（相關資料:對可能危及人身、財產(chǎn)安全的商品和服務，應當向消費者作出真實的說明和明確的警示，并說明和標明正確使用商品或者接受服務的方法以及防止危害發(fā)生的方法。） Article 17 Business operators shall listen to the consumers’ opinions on the modities and services they supply and accept consumers’ supervision.　　第十七條　經(jīng)營者應當聽取消費者對其提供的商品或者服務的意見，接受消費者的監(jiān)督。 but the agreement between the two parties shall not contravene the provisions of laws and regulations.　　第十六條　經(jīng)營者向消費者提供商品或者服務，應當依照《》和其他有關法律、法規(guī)的規(guī)定履行義務?！　∠M者有權檢舉、控告侵害消費者權益的行為和國家機關及其工作人員在保護消費者權益工作中的違法失職行為，有權對保護消費者權益工作提出批評、建議。） Article 14 Consumers shall, in their purchasing and using modities or receiving services, have the right that their human dignity, national customs and habits are respected.　　第十四條　消費者在購買、使用商品和接受服務時，享有其人格尊嚴、民族風俗習慣得到尊重的權利。（相關資料:　　消費者在購買商品或者接受服務時，有權獲得質量保障、價格合理、計量正確等公平交易條件，有權拒絕經(jīng)營者的強制交易行為。（相關資料:　　消費者有權根據(jù)商品或者服務的不同情況，要求經(jīng)營者提供商品的價格、產(chǎn)地、生產(chǎn)者、用途、性能、規(guī)格、等級、主要成份、生產(chǎn)日期、有效期限、檢驗合格證明、使用方法說明書、售后服務，或者服務的內容、規(guī)格、費用等有關情況。） Article 6 It is the mon responsibility of the whole society to protect the legitimate rights and interests of consumers.　　The State shall encourage and support all organizations and individuals to exercise social supervision over acts infringing upon consumer rights and interests.　　Mass media shall conduct propaganda defending the legitimate rights and interests of consumers and, through public opinion, exercise supervision over acts infringing upon the legitimate rights and interests of consumers.　　第六條　保護消費者的合法權益是全社會的共同責任。） Article 5 The State shall protect the legitimate rights and interests of consumers from infringement.　　The State shall adopt measures to safeguard consumers’ exercise of their rights in accordance with the law and to maintain the legitimate rights and interests of consumers.　　第五條　國家保護消費者的合法權益不受侵害。（相關資料:（相關資料:消費者權益保護法Law o