【正文】 order．Failure K collect the goods in time is causing serious inconvenience to our customers We shall be glad．’ you look into the matter as one of the urgency and let US know when the goods can k expected．We are looking forward to the arrival of the puters． Yours truly，英文投訴信常用句型：We regret to have to plain about late dehvery of the filing cabinets ordered on 2nd JulyOn checking the goods received，we find that several items on your invoice have notbeen included；we enclose a list of the missing articles for your inspection．On paring the goods received with the sample supplied，we were sorry to notice thegreat differences in the designs of the machines．Wefeelnecessarytoinformyouthatvonr Lastdehveryofourorderisnotuptotheusual standard．1 would appreciate having someone from your pany take an in—depth look at thisproblem．May I hear from you soon’(2)道歉信接到投訴信后，無(wú)論是誰(shuí)的過(guò)錯(cuò)都須及時(shí)答復(fù)，做出積極反應(yīng)，并表示對(duì)所發(fā)生的事 情感到遺憾。如果確實(shí)有錯(cuò)，須承認(rèn)錯(cuò)誤．表示道歉，并承諾更正。在寫(xiě)道歉信(1etters of apologizing)時(shí)，特別要注意措辭，語(yǔ)氣須溫和，態(tài)度要誠(chéng)懇。如果不能立即解決問(wèn)題，也要立即回信表示收到對(duì)方的投訴，解釋正在調(diào)查中，說(shuō)明稍后將會(huì)匣I滿解決。寫(xiě)英文道歉信應(yīng)注意以下幾點(diǎn)：①在正文開(kāi)頭感謝對(duì)方告知所發(fā)生的事情，并表示真誠(chéng)的歉意。②在信尾處告知對(duì)方你已經(jīng)或?qū)⒉扇≡鯓拥拇胧﹣?lái)解決問(wèn)題。典型書(shū)信： Dear SirS，Thank you for your letter of 26 January．We are very sorry to hear about the difficulties you are having with your ncw 4CP60 printing pressWhen our engineers installed the machine last month，they satisfied themselves that it was functioning perfectly．They did．however，have some reservation about the ability of your operatives to early out routine preventive maintenanceWe believe it is essential that one of our engineers e to your factory for a period of twoweeksforthe purpose of：1．putting the press into perfect working order training at least two of your operatives in routine preventive maintenanceWe hope you will agl39。O~tO Our proposal．There will be no charge since the press is still under guaranteeWe apologize for any inconvenience you have had． Yours faithfully，英文道歉信常用句型：Thank you for your letter of May 23 pointing out a problem with your new washer．Thank you for bringing OUt billing error to our attention．We appreciate your telling US this problem and giving US the opportunity to correct itIf you ever have problems again，please let US know．We are ready to help．We are sorry for the inconvenience we caused，and we will make every effort to preventa reCllrrenCe4致謝信商務(wù)活動(dòng)中有很多機(jī)會(huì)書(shū)寫(xiě)致謝信(1etters of thanks)以表達(dá)對(duì)對(duì)方合作的重視和好感． 這種信函可以起到鞏固貿(mào)易關(guān)系的作用。一般致謝信的內(nèi)容有：致謝新開(kāi)戶的首次訂貨(first orders)；致謝大批訂貨(1arge order)；致謝客戶經(jīng)常光顧(regular business)；致 謝客戶結(jié)賬快捷(prompt settlement to accounts)等。寫(xiě)英文致謝信應(yīng)注意以下幾點(diǎn)：(1)具體告訴對(duì)方因?yàn)槭裁炊兄x他。(2)感謝要大方，但也不能過(guò)分。(3)在信中要表示希望繼續(xù)合作的愿望。典型書(shū)信：Dear Mr．Trooborg，Thank you for your order No．98一CS004 which you faxed to US yesterday．We are glad to tell you that aU the items can be delivered by the end of MayAttached is our Sales Confirmation No．98CS004HY in duplicate made out against your order mentioned above Please counter sign it and return one copy for our file，and establish the coveting L／C in April 1998We wish to point out that the stipulations in the relevant credit should strictly conform to the terms stated in our Sales Confirmation thus avoiding subsequent amendments．You may rest assured that we shall make up your order upon receipt of the credit and effect the shipment within the time your requested．We appreciate your CO—operation and look forward to receiving your further orders． Yours truly，英文致謝信常用句型：Thank you for your confidence shown by placing your first large order for lumber with US．Your cooperation and hard work on this project is really appreciated by US．Thank you for attending our meeting last Thursday and for sharing your suggestionsbased on your long years of experienceThank you for your repeat order which。as usual，is receiving our immediate attention．If at anytimeinthefutureImay again be of serviceto you．pleasefeelfreeto callme．