網(wǎng)吧前臺(tái)接待服務(wù)用語(yǔ)-資料下載頁(yè)
2024-10-13 19:10本頁(yè)面
【正文】 aying with 。8．當(dāng)客人的英語(yǔ)難以理解時(shí)面對(duì)客人的疑問(wèn)，不要只是一味地傻笑，或是一直說(shuō)Yes, ，要向客人提出疑問(wèn)，或是先向?qū)Ψ秸f(shuō)“Just a moment, please.”, 然后請(qǐng)求他人協(xié)助。Pardon? 對(duì)不起？Pardon me? 對(duì)不起？I beg your pardon? 對(duì)不起請(qǐng)?jiān)僬f(shuō)一遍好嗎？Could you repeat that, please? 請(qǐng)您重復(fù)一遍好嗎？若是不敢肯定對(duì)方所說(shuō)的部分內(nèi)容時(shí)，可以將不明白的部分重復(fù)一遍，如：Excuse me, you mean you lost your room key？不好意思，先生，您是說(shuō)您丟了房間的鑰匙？電話英語(yǔ)的應(yīng)對(duì)1． 接電話時(shí)不可以簡(jiǎn)單地回答“Hello”,而應(yīng)報(bào)上自己的公司或所屬單位的名稱。例如：“Hello, this is Information Desk.” 您好，這里是問(wèn)詢處?！癐nformation Desk I help you?” 問(wèn)詢處，請(qǐng)問(wèn)您要服務(wù)嗎? 如果是外線打錯(cuò)時(shí)，可以回答：I am afraid you have the wrong ，您打錯(cuò)電話了。This is the FOSHAN Electrcical Hotel, ，可以回答：This is Room ’ll transfer your call to Restaurant ，我?guī)湍D(zhuǎn)接到餐廳預(yù)約柜臺(tái)。I am afraid is out at the should be back around 5 ，林先生現(xiàn)在外出。他應(yīng)該會(huì)在下午5點(diǎn)左右回來(lái)。I am afraid is on another you hold the line, please? 不好意思，郝先生正在講電話。請(qǐng)您在線上稍侯好嗎？I’ll tell him to call you back when he ，我會(huì)請(qǐng)他回電。May I have your name and phone number, please? 請(qǐng)告訴我您的大名和電話好嗎？結(jié)束電話中的對(duì)話時(shí)，不可以簡(jiǎn)單說(shuō)“byebye”,最好說(shuō)：Thank you for 。You are wele, ，不客氣。We look forward to hearing from 。Please contact me if you have any further ，請(qǐng)和我聯(lián)絡(luò)。三．柜臺(tái)服務(wù)B=行李服務(wù)員（Bellman）C=服務(wù)員(Clerk)H=客房服務(wù)員（Housekeeping）BC=領(lǐng)班（Bell Captain）G=客人（Guest）To the Front B: Good evening, to FOSHAN Electrcical ，晚安。歡迎光臨佛山電子賓館。G: Thank 。B: How many pieces of luggage do you have? 請(qǐng)問(wèn)您有多少件行李？G: Just this 。B: Two suitcases and one that right? 2個(gè)旅行箱和1個(gè)手提皮包，這樣對(duì)嗎？G: ’s ，就這些了。B: I’ll show you to the Front way, ’ll put your bags by the post over ，這邊請(qǐng)。我先將您的行李放在柱子旁邊。G: I see, ，謝謝。B: A bellman will show you to your room when you have finished ，行李服務(wù)員會(huì)帶您到房間。G: 。B: Please enjoy your 。Taking a guest to the room
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