【正文】 eq ui r e dCom m en ts :( te x t)Del l S up p l i er Q ua l i ty E ng i ne eri n g: Dat e: Del l P r ocur e me nt : Dat e:( na me ) ( da te a pp r ove d) ( na me ) ( da te a pp r ove d)SUPPLIER QUALITY ENGINEERING Dell Confidential 32 Asia Pacific Supply Chain Management Office Quarterly Business Reviews (QBR) ? Managed by the SCT/Commodity Managers ? Strategic suppliers (Top 30+) on a quarterly basis ? Includes measurements for Quality, Cost, Service, Technology, and Supply ? Quality sections of the scorecards are specific by modity ? SQE and GQAM participate in QBRs Quali ty? Qu a li ty P la n s? In vest m e n t/ To o ls? IFIR/L RR? Cost o f N o n con fo r m a n ceCon tinu ityof Sup pl y? Cap a city/Ca p a b il ity? Fl e xibil ity? Su p p ly C h a inOp tim izatio n? Glob a li zat i o nTechno lo gy /Ti me T o Volu m e? Prod u ct L e a d e r ship? Con cep t Reviews? Roa d m a p A li g n m e n t????? Jo int Q u a li ficat i o n ? P r e d icta b il ityCostLeadershi p? M o st Fa vore d Nat io n? Va lue C h a in An a lys is? Proa ctiveFi eld Servi ce? Glob a l S u p p o r t? Failure A n a lys is? Corr e ctive Act io n? Tech S u p p o r tSUPPLIER QUALITY ENGINEERING Dell Confidential 33 Asia Pacific Supply Chain Management Office Continuous Improvement Process (CIP) Purpose ? The CIP ensures the quality results targeted for a particular supplier are actually achieved ? It is an analytical tool, founded on open feedback and root cause failure analysis ? Takes the guesswork out of quality management SUPPLIER QUALITY ENGINEERING Dell Confidential 34 Asia Pacific Supply Chain Management Office Continuous Improvement Process (CIP) General Guidelines ? Goal is to use the CIP for Dell’ s Top 30 hardware suppliers ? Work in partnership with supplier and crossfunctional Dell team to set and achieve goals ? Put CIP in place as a supplier passes through the ramp stage into full volume ? None stop process to gain greater and greater improvement SUPPLIER QUALITY ENGINEERING Dell Confidential 35 Asia Pacific Supply Chain Management Office Continuous Improvement Process (CIP) Steps ? Team formation ? Process mapping ? Data collection ? Pareto analysis ? Failure analysis/root cause ? Plan corrective actions ? Forecast improvement ? Implement corrective actions ? Factory cutin dates ? Performance reporting ? Lessons learned ? Communication ? All team members involved SQE/JQE/GQAM SUPPLIER QUALITY ENGINEERING Dell Confidential 36 Asia Pacific Supply Chain Management Office Continuous Improvement Process (CIP) (Tool K) I m p l e m e n tC o r r e c t i v e A c t i o n sF a i l u r e A n a l y s i s R o o t C a u s eL e s s o n s L e a r n e dP e r f o r m a n c e R e p o r t i n gC I P D E L LC o m m u n i c a t i o nT e a m F o r m a t i o nF o r e c a s t I m p r o v e m e n t sF a c t o r y C u t I n D a t e sP l a n C o r r e c t i v e A c t i o n sP a r e t o A n a l y s i sD a t a C o l l e c t i o nP r o c e s s M a p p i n gSUPPLIER QUALITY ENGINEERING Dell Confidential 37 Asia Pacific Supply Chain Management Office Summary Foundation Blocks ? Supplier Quality Standard ? Quality Agreement ? Quality Systems Audit ? Quality Process Audit ? Quality Management Plans ? New Product Readiness Review ? Closed Loop Corrective Action ? Supplier Engineering Change ? QBR Scorecard Quality Section ? CIP ? Standard doc for all ? Guidelines unique by supplier ? Standard doc for all ? Guidelines unique by m ? Guidelines unique by m ? Form can be modified ? Standard online system ? Form can be modified ? Standard system but quality section can be changed ? Guidelines unique by supplier SUPPLIER QUALITY ENGINEERING Dell Confidential 38 Asia Pacific Supply Chain Management Office Process/Tools Locations In addition to the hard copy quality tools stored in the Quality Management System binder, the following locations contain uptodate soft copies: ? Dell internal web site ? Worldwide Procurement ? Worldwide SQE ? Supplier web sites (Note: this site is secure and all Dell/Supplier access must be requested of the ValueChain team. Please send an to for a user name and password.) SUPPLIER QUALITY ENGINEERING Dell Confidential 39 Asia Pacific Supply Chain Management Office Document Links ? – Supplier Management Process ? COR – Quality Management Plan Template – Tool G ? COR – New Product Readiness Review – Tool H ? COR – Closed Loop Corrective Action Form – Tool I ? COR – Supplier Engineering Change Notification – Tool J ? Continuous Improvement Process – Tool K SUPPLIER QUALITY ENGINEERING Dell Confidential 40 Asia Pacific Supply Chain Management Office 演講完畢，謝謝觀看！