【正文】 orrective Actions When should it be initiated continued ? Supplier Internal Performance Metrics (Supplier’ s Internal or IQA Failure) ? Internal quality performance yield rate consistently or significantly beyond established goals ? Continuity of supply issues as the result of internal process yield ? Continued poor performance on quality systems, process, and/or product audits ? Significant failure in meeting the Quality Management Plan and Quality Agreement SUPPLIER QUALITY ENGINEERING Dell Confidential 28 Asia Pacific Supply Chain Management Office Closed Loop Corrective Actions Procedure I n it ia t e C A /D e s c r ib e is s u eA s s ig n T e a mI s s u e D e f in it io nC o n t a in me n tR o o t C a u s eC o r r e c t iv e A c t i o nP r e v e n t iv e A c t io nV e r if ic a t i o nC u s to m e r /Fi e l d R SQ E R e g i o n M a n a g i n gIss u eR SQ E s O th e r R e g i o n sS u p p l i e r f a cto r yI s s u e f o u n db y J Q E o rR S Q EE s t a b li s hp r e li m in a r y s iz e /s c o p e o f is s u eR e v ie w / A p p r o v eR o o t C a u s eR e v ie w / A p p r o v eR o o t C a u s eE n s u r e R e g io n a lC o n t a in me n tR e v ie w G lo b a lC o n t a in me n tR e v ie w / A p p r o v eC o r r e c t iv e A c t i o nP la nM o n it o r C A / P AA d d r e s s F a c t o r yC o n t a in me n tR e v ie w R o o tC a u s eR e v ie w R o o tC a u s eI m p le m e n t C A / P A I m p le m e n t C A / P AI m p le m e n t C A / P AV e r if y C AD e l l f a cto r y G SQ EL in e is s u ef o u n d b yM Q EI s s u e f o u n db y S L , D S P ,L O B Q u a li t y ,o t h e r sN o t if ie d o f n e wis s u eN o t if ie d o f n e wis s u eE f f e c t iv e n e s sR e v ie wA d d r e s s F a c t o r y /R e v o lv e rC o n t a in me n tA d d r e s s F ie ldC o n t a in me n tE n s u r e R e g io n a lC o n t a in me n tR e v ie w / A p p r o v eR o o t C a u s eC o m m u n ic a t eR o o t C a u s eR e v ie w / A p p r o v eC o r r e c t iv e A c t i o nP la nM o n it o r C A / P A M o n it o r C A / P AV e r if y C A V e r if y C AE f f e c t iv e n e s sR e v ie wS u p p li e r u s e s o w nin t e r n a l C A s y s t e mt o d r iv e c lo s u r eP r e li m in a r y F Ad o n e b y L in e T e c hR o u t e d b a c k t oS Q E in a v a r ie t yo f w a y sA s s ig n D e ll L e a dP e r f o r m R o o tC a u s e A n a ly s i sS u b m it C o r r e c t iv eA c t io n P l a nR e v ie w C o r r e c t iv eA c t io n P l a nR e v ie w C o r r e c t iv eA c t io n P l a nR e v ie w / A p p r o v eC o r r e c t iv e A c t i o nP la nSUPPLIER QUALITY ENGINEERING Dell Confidential 29 Asia Pacific Supply Chain Management Office Material Purges ? Removes defective or suspect material from all Dell sites worldwide ? Initiated by Dell Manufacturing Quality Engineer (MQE) ? Approved by correspondent Global SQE ? Supplier must implement the CA request immediately SUPPLIER QUALITY ENGINEERING Dell Confidential 30 Asia Pacific Supply Chain Management Office Supplier Engineering Change Notifications (Tool J) ? Any supplier changes to form, fit, function, or appearance ? Dell must be notified in writing ? Form is provided may be customized by modity ? Required number of days notice will vary by modity ? SQEs should be the conduit for any supplier changes not Dell manufacturing or engineering ? SCT to approve the supplier changes ? SQE works with JQE to ensure Dell is notified of supplier changes SUPPLIER QUALITY ENGINEERING Dell Confidential 31 Asia Pacific Supply Chain Management Office Supplier Engineering Change Notifications The Form S U P P L I E R T O C O MPL E T EIm me di at e A tte nt i on Rou t i ne Req ue s tS up pl i er/D i v i s i o n Na me / A dd r ess : P ho ne : O r i gi n at or N am e:( s up pl i er na me a dd r ess ) ( nu mb er) ( na me )S pe c / P art N um b er: Desc r i pt i o n: Curr en t R ev:( nu mb er) ( te x t) New Rev:Del lE ng . Dwg .S up pl i erE ng . Dwg .P r oces s Ma te r i al Mf g. Lo c at i on :__ __ __ _ __ _ __ _ __O th er:__ __ __ _ __ _ __ _ __P r op ose d Ch an g e: P r op ose d Da te :( te x t) ( da te )Rea s on F or Cha ng e :( te x t)Desig n Ch a ng e Re q ui r e me n ts Co m pl e te (V al i d at i on /Q ua l i fi c at i o n): Y es __ _ _ N o __ __Di s po s i t i o n of In v en t oryCon s um e: __ __ S c r ap : __ __ Re work :_ _ __ S ort: __ _ _ W IP :_ _ __S up pl i er A pp r ova l :Q ty In S t ock : _ __ __ _ __Tit l e : Req u est Dat e:( s up pl i er r ep na m e) ( ti tl e) ( da te )D E L L T O C O MPL E T ES up pl i er E CN : ( nu mb er) Del l E CO : ( nu mb er)A pp r ove d Di s ap prov e d No A c t i o