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ativity and Innovation Capabilities “Create and innovate or lose!” Creativity—a unique ability Innovative anization channels creativity 169。 Prentice Hall, 2023 End Show 2 21 Critical Success Factors WorldClass Organization Continual Learning and Improvement Flexible Organization Structure Creative Human Resource Management Egalitarian Climate Significant Technological Support Strong Customer Focus Major Characteristics of WorldClass Organizations Figure 24 169。 Prentice Hall, 2023 End Show 2 22 Critical Success Factors Organizational Vision ? ? ? ? ? ? Broad prehensive picture of anization Built on core foundation Elaborates purpose for anization Summarizes what anization does Specifies broad goals Mission What anizational units do and hope to do 169。 Prentice Hall, 2023 End Show 2 23 Critical Success Factors Corporate Social Responsibility (CSR) Decision makers have an obligation to recognize the interrelatedness of business and society ? ? ? Organizations are responsible to Stockholders Stakeholders 169。 Prentice Hall, 2023 End Show 2 24 Critical Success Factors Organization Governments Customers Social Action Groups Employees Communities Suppliers Trade Associations Political Action Groups Shareholders Potential Organizational Stakeholders Figure 25 169。 Prentice Hall, 2023 End Show 2 25 Critical Success Factors Ethics ? ? ? ? Grey Zone “Doing the right thing” Interpretations vary More than just legal pliance 169。 Prentice Hall, 2023 End Show 2 26 Critical Success Factors Organizational Learning ? ? ? ? Competence acquisition Experimentation Continuous improvement Boundary spanning 169。 Prentice Hall, 2023 End Show 2 27 Chapter Two Questions 169。 Prentice Hall, 2023 End Show 2 28 演講完畢,謝謝觀看!