【正文】
d Proprietary Failure Analysis Process I f n e e d N YC h e c k P / N , S / NC o s m e t i cI n s pP C B A I n s pOKP o w e r o nt e s t i n gA n a l y s i sr e p a i rT e s t i n gD a t a a n a l y s i sR e p o r tD i s a s s e m b l eR e l t e s t i n gS u p p l i e rQA/MS QA QA/PE QA/PE Team: QA/RD/PE/OPR QA/RD QA/PE/RD QA/Rel/The 3rd Party/Suppliers QA/PE/RD Source Photonics Confidential and Proprietary Customer Complaint ? Feedbacks From Customers Which Claim Deviations from ? Product Specification ? Quality System Requirement ? Quality Agreement ? Respond within 24 Hours ? Investigation/corrective Action within 3 Working Days ? CAR Feedback to Customer within 7 Working Days ? RMA Disposition if Necessary ? “3,14,21”Days Response Metric for Normal Case ? Conference Call with Customer if Necessary Source Photonics Confidential and Proprietary Thank You !