【正文】
d Facilities a. Retail b. Wholesale c. Service d. Manufacturing Small Business Management Customer Draw 1. Traffic Study 2. Transportation Methods 3. License Plate Check 4. Interviews Small Business Management Service Businesses 1. Services Intangible 2. Buyers and Sellers Interdependent 3. Service and Seller Inseparable 4. Services are Perishable 5. Quality Standardization Difficult Small Business Management Service Buyers 1. Personal Attention 2. Subjective Impressions 3. Marketing Time Saving 4. Customer Wants Increase 5. Small Things Count Small Business Management Valuing Service 1. Life Style Changes 2. High Price Strategy 3. Volume Purchases 4. Pricing Elements Small Business Management Promoting Services 1. Promote Benefits and Image 2. Advertising 3. Personal Selling 4. Free Publicity