【正文】 Color:BlackCorporate Font :FrutigerNext LT MediumFont to be used by customers and partners : ArialTop right corner for fieldmark, customer or partner logotypes. The following nine groups of colors are an example of how our design colors can be used, please take note that you should only use one design color group per slide. For specific usage details, refer to the “Typesetting Standard”.lBS15000是業(yè)界公認(rèn)的基于 ITIL（ IT基礎(chǔ)架構(gòu)庫(kù)）最佳實(shí)踐的 IT服務(wù)管理認(rèn)證標(biāo)準(zhǔn)，涉及十余個(gè) IT運(yùn)維管理領(lǐng)域，對(duì)體系框架和運(yùn)作質(zhì)量等內(nèi)容要求非常嚴(yán)格，通過(guò)該認(rèn)證難度較大。是 IT運(yùn)維管理業(yè)界最高認(rèn)證l通過(guò)該認(rèn)證難度較大，全球只有 31家公司通過(guò)此認(rèn)證l華為公司是目前大中華地區(qū)（大陸、香港、澳、臺(tái)）唯一通過(guò)此認(rèn)證的機(jī)構(gòu)l這是在建設(shè)全球一流數(shù)據(jù)中心等 IT基礎(chǔ)設(shè)施的同時(shí)，經(jīng)過(guò)多年的建設(shè)、積累與改進(jìn)，業(yè)界權(quán)威認(rèn)證機(jī)構(gòu)對(duì)華為 IT運(yùn)維管理水平的肯定。全面的服務(wù)資質(zhì) 2HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential Slide title :3235pt Color: R153 G0 B0Corporate Font :FrutigerNext LT MediumFont to be used by customers and partners : ArialSlide text :2022ptBullets level 25: 18pt Color:BlackCorporate Font :FrutigerNext LT MediumFont to be used by customers and partners : ArialTop right corner for fieldmark, customer or partner logotypes. The following nine groups of colors are an example of how our design colors can be used, please take note that you should only use one design color group per slide. For specific usage details, refer to the “Typesetting Standard”.面向最 終 用 戶 體 驗(yàn) 的 UCD設(shè)計(jì) 方法l 界面換膚界面換膚 l 界面定制界面定制l 根據(jù)用戶個(gè)人喜好調(diào)整界面風(fēng)格、布局l 用戶行為用戶行為l 記錄用戶操作l 記憶用戶狀態(tài)l 統(tǒng)計(jì)用戶操作頻率l 自適應(yīng)用自適應(yīng)用戶環(huán)境戶環(huán)境l 天氣、地圖、城市 …用戶用戶3210 0 用戶不需要手冊(cè) 1次使用就明白2次點(diǎn)擊就能使用業(yè)務(wù)3秒獲得業(yè)務(wù)結(jié)果界面設(shè)計(jì) ： 0無(wú)需手冊(cè) 1次就會(huì)用絢麗的界面，簡(jiǎn)單的操作，一目了然的功能，即使第一次使用也能輕易掌握User Centered Design 功能設(shè)計(jì) ： 2次點(diǎn)擊即可完成業(yè)務(wù)電話右鍵菜單左鍵選擇在通訊錄中右鍵點(diǎn)擊好友，選擇發(fā)起呼叫，即可啟動(dòng)電話呼叫，方便快捷共享 立即共享上傳圖片上傳圖片后就可以立即選擇好友進(jìn)行共享，上傳共享一次完成HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential Slide title :3235pt Color: R153 G0 B0Corporate Font :FrutigerNext LT MediumFont to be used by customers and partners : ArialSlide text :2022ptBullets level 25: 18pt Color:BlackCorporate Font :FrutigerNext LT MediumFont to be used by customers and partners : ArialTop right corner for fieldmark, customer or partner logotypes. The following nine groups of colors are an example of how our design colors can be used, please take note that you should only use one design color group per slide. For specific usage details, refer to the “Typesetting Standard”.成熟高效的 UCD設(shè)計(jì) 流程Page 28Product Research產(chǎn) 品研究? Understand Product Character? 理解 產(chǎn) 品特點(diǎn)? Clarify Product Goals? 清晰化 產(chǎn) 品目 標(biāo)? Gather Market Information, Such as Report, Document, News, Magazine? 搜集市 場(chǎng) 信息 (報(bào) 告 ,文件 ,新 聞 ,雜 志等 )? Analyze Competitive Product? 分析 競(jìng) 爭(zhēng) 對(duì) 手User Study用 戶 研究? Customer Study by FieldObservation, Questionnaire, Interview or Usability Test? 消 費(fèi) 者研究 (觀 察 ,問(wèn) 卷 ,訪談 ,測(cè)試 等 )? Gather User Research Report, Document and Information? 搜集用 戶 研究 報(bào) 告 ,文件和信息? Create Personas and Scenario? 創(chuàng) 建用 戶 角色和 場(chǎng) 景Conceptual Design概念 設(shè)計(jì)? Analyze Competitive Product Design? 分析 競(jìng) 爭(zhēng) 對(duì) 手的 設(shè)計(jì) 方案? Brainstorming? 頭腦風(fēng) 暴? Create Concept Scheme? 設(shè)計(jì) 概念方案? Visual Style? 視覺(jué)風(fēng) 格LOFI Prototype低保真原型? Design LOFI Prototype? 設(shè)計(jì) 低保真原型? Evaluate? 評(píng) 估? UI Specification? UI規(guī) 格Planning計(jì) 劃? Make Design Brief 制定 設(shè)計(jì) 摘要? Gather Resource 匯總資 源? Make Project Plan 制定 項(xiàng) 目 計(jì) 劃HIFI Prototype高保真原型? Design Visualization? 視覺(jué)細(xì) 化? Make HIFI Prototype? 制作高保真原型? Evaluate? 評(píng) 估? VI Specification? VI規(guī) 格Usability Test可用性 測(cè)試Expert Evaluation專 家 評(píng) 估HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential Slide title :3235pt Color: R153 G0 B0Corporate Font :FrutigerNext LT MediumFont to be used by customers and partners : ArialSlide text :2022ptBullets level 25: 18pt Color:BlackCorporate Font :FrutigerNext LT MediumFont to be used by customers and partners : ArialTop right corner for fieldmark, customer or partner logotypes. The following nine groups of colors are an example of how our design colors can be used, please take note that you should only use one design color group per slide. For specific usage details, refer to the “Typesetting Standard”. 創(chuàng) 新的 項(xiàng) 目需求管理模式項(xiàng)目里程碑討論規(guī)劃 規(guī)劃版本中國(guó)移動(dòng) PMSE版本 1 版本 2 版本 3 …需求開(kāi)發(fā)補(bǔ)丁開(kāi)發(fā)提出需求 需求細(xì)化發(fā)現(xiàn)問(wèn)題 補(bǔ)丁計(jì)劃迭代 1 迭代 2 迭代 3 ……補(bǔ)丁 1 補(bǔ)丁 2 補(bǔ)丁 3項(xiàng)目管理系統(tǒng)項(xiàng)目監(jiān)控需求管理缺陷管理需求澄清功能細(xì)化迭代計(jì)劃功能開(kāi)發(fā)功能測(cè)試客戶演示版本發(fā)布聯(lián)調(diào)環(huán)境測(cè)試客戶驗(yàn)收問(wèn)題確認(rèn)補(bǔ)丁計(jì)劃正式上線補(bǔ)丁開(kāi)發(fā)補(bǔ)丁測(cè)試聯(lián)調(diào)環(huán)境測(cè)試補(bǔ)丁發(fā)布客戶驗(yàn)收正式上線客戶全程參與其中，把控需求實(shí)現(xiàn)，降低理解偏差造成的時(shí)間和工作量的浪費(fèi)。（紅色部分為需要客戶參與的階段）華為針對(duì)中國(guó)移動(dòng)基地項(xiàng)目的特殊性，定制了專門(mén)的項(xiàng)目管理系統(tǒng)，一方面提高需求響應(yīng)速度，另一方面為客戶提供一個(gè)監(jiān)控項(xiàng)目進(jìn)度的全局界面。該系統(tǒng)在閱讀基地已經(jīng)成熟運(yùn)用一年多，效果良好。HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential Slide title :3235pt Color: R153 G0 B0Corporate Font :FrutigerNext LT MediumFont to be used by customers and partners : ArialSlide text :2022ptBullets level 25: 18pt Color:BlackCorporate Font :FrutigerNext LT MediumFont to be used by customers and partners : ArialTop right corner for fieldmark, customer or partner logotypes. The following nine groups of colors are an example of how our design colors can be used, please take note that you should only use one design color group per slide. For specific usage details, refer to the “Typesetting Standard”.　　　　作為業(yè)務(wù)展現(xiàn)平臺(tái)，使業(yè)務(wù)開(kāi)發(fā)周期 短 、技能要求 低 、業(yè)務(wù)更新部署 快 以及機(jī)型覆蓋 廣 ，促進(jìn)業(yè)務(wù)的快速推進(jìn)和發(fā)展。業(yè)務(wù)目前已完成適配 12款：2023年 12月底前將至少完成 60款適配， 2023年底完成適配 200款?？蛻舳诉m配情況及后續(xù)適配支撐服務(wù)HUAWEI TECHNOLOGIES CO., LTD. Huawei Confidential Slide title :3235pt Color: R153 G0 B0Corporate Font :FrutigerNext LT MediumFont to be used by customers and partners : ArialSlide text :2022ptBullets level 25: 18pt Color:BlackCorporate Font