workteamandcommunication英文版-資料下載頁
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【正文】 an words 4. Choice of channel Model of media richness ? Channel richness: the amount of information that can be transmitted during a munication episode richestleanest ? Capacityhandle multiple cues simultaneously。 facilitate rapid feedback。be very personal ? message type:nonroutine,ambiguousroutine,clear ? information medium:facetoface talk,phone call,Email,memosletters,flyersbulletinsgeneral reports to effective Communication ? Filtering:a sender’ s manipulation of information so that it will be seen more favorably by the receivertell what he wants to hear (condense synthesize)。number of levels ? selective perception:projecting their personal characteristics into munication as they encode or decode ? emotions:feelings at the time of receipt ? language:mean different things to different people Class 167。 In practice: Effective employee munication in leading panies undergoing dramatic change Guidance based on 10 leading panies ? CEO’ s mitment ? managers match actions to words ? mitment to 2way munication ? emphasis on facetoface munication ? shared responsibility for employee munication ? dealing with bad news ? message is shaped for it’ s intended audience ? treat munication as an ongoing process ongoing process 5 mon activities ? Managers convey the rationale underlying decisions ? timeliness is vital ? municate continually ? link the big picture with the little picture ? don’ t dictate the way people should feel about the news 167。 Current issue in ? Communication barriers between women menmen use talk to emphasize independence,status whereas women creating connection,intimacy。men are often more direct than woman ? “ politically correct” Communicationcleansing words,sensitive to other’ s feeling。 less well understood,eliminating words。 tradeoff ? crossculture municationbarrier by semantics, connotations,tone difference,different perceptions ? electronic Communication 演講完畢，謝謝觀看！
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