【正文】 quality (Pini) LA NA PCS Asia EMEA TPRG WWSC CSS STRATEGIC PLANNING CUSTOMER MKT FOCUS HUMAN RESOURCE FOCUS PROCESS MGMT LEADERSHIP INFORMATION/ANALYSIS ?Improve EndtoEnd selling capabilities on Account Teams (Regional GM’s, Garriques, Bordelon) ?Improve SOP Process (Metty, Regional GM’s) ?Drive development and differential investments in human assets, by implementing the Organization Vitality Process (Nickel) ?Institutionalize MGates across all projects (Barrett) ?Implement YEAR 1 Next Generation Supply Chain projects identified as critical in Supply Chain Roadmap Realization Program (Metty, Jarvis) ?Deploy Time Tracking System (Primavera) across PCS (Jarvis, Barrett, Pini) PLM FINANCIAL Make The Numbers ? PBT ? Sales: DeviceNonDevice ? Cash Flow: CUSTOMER/CONSUMER MARKET ? Increase Market Share ? 20% movement in Customer Satisfaction Top 2 Boxes to 61% ? Improve consumer POS equity by % in top 11 countries OPERATIONAL ? 30% plexity index reduction by YE all 2023 NPI39。s achieve plexity index of ? 0% slippage on new product introduction launches ? 90% Ontime Delivery Performance (CRSD) ? Achieve SEI level3 75% improvement in software defects (over P2K baseline) ? 25% Reduction in Cost of Poor Quality ? Achieve top 1 or 2 supplier satisfaction status PEOPLE ? 15% movement in employee satisfaction Top 2 boxes score to 71% ? Community Service – 100,000 hours ?Implement key IT tools and systems to support the business (Jarvis, Owings) PE ASSESSMENT ?20% Improvement over 2023 Performance Other Support Functions Motorola Internal Use Only Copyright 169。 2023 Motorola. All rights reserved. 41 Foundations of Six Sigma and the DMAIC Model – June 2023 Break! – 10 minutes Additional Department Info Copyright 169。 2023 Motorola. All rights reserved. Foundations of Six Sigma and the DMAIC Model 42 Motorola PCS Overview of the DMAIC Model Within the Context of a Case Example: “Sigma Savings and Loan” Copyright 169。 2023 Motorola. All rights reserved. 43 Foundations of Six Sigma and the DMAIC Model – June 2023 Overview of the DMAIC Model Learning Objective ?You?ll learn “what happens” during each step of the DMAIC process with the help of an example case study: Sigma Savings and Loan Copyright 169。 2023 Motorola. All rights reserved. 44 Foundations of Six Sigma and the DMAIC Model – June 2023 Define Opportunities Define Opportunities Measure Performance Analyze Opportunity Improve Performance Control Performance Objectives Main Activities Potential Tools and Techniques Key Deliverables ? Identify improvement opportunity ? Develop business processes ? Define Customers and Stakeholders ? Define critical customer requirements ? Prepare project team ?Defined Opportunities and Measurable Goals ?Critical Customer Requirements (CCR) ?Team Charter ?Action Plan ?Process Maps ? Scorecard Assessment ? Personal Commitment Alignment ? Process Mapping ? Translate Critical Customer Requirements ? Assess Baseline Metrics ? Select Team Members ? Establish Project Management Roadmap Business Case Goal Statement Project Plan Opportunity Statement Project Scope Team Selection Team Charter TASKS ACTIVITIES RESP. START DUE STATUS ACTIONS TASKS ACTIVITIES RESP. START DUE STATUS ACTIONS Action Plan Sigma Goal (CCR) Gap Project Focus $$ CCRs Copyright 169。 2023 Motorola. All rights reserved. 45 Foundations of Six Sigma and the DMAIC Model – June 2023 Let?s discuss Sigma Savings and Loan as we walkthrough the Define Opportunities step of the DMAIC Model Copyright 169。 2023 Motorola. All rights reserved. 46 Foundations of Six Sigma and the DMAIC Model – June 2023 Sigma Savings and Loan ?Their Business Story Background Information ? Sigma Savings and Loan is currently the fourth largest financial services provider in the world ? It has rapidly expanded its markets for financial services in 12 countries – They want to be seen as a global pany with local focus ? The new CEO has recently announced that in two years they will be the number two financial services provider in the world Copyright 169。 2023 Motorola. All rights reserved. 47 Foundations of Six Sigma and the DMAIC Model – June 2023 Define Opportunities Define Opportunities Measure Performance Analyze Opportunity Improve Performance Control Performance Objectives Main Activities Potential Tools and Techniques Key Deliverables ? Identify improvement opportunity ? Develop business processes ? Define Customers and Stakeholders ? Define critical customer requirements ? Prepare project team ?Defined Opportunities and Measurable Goals ?Critical Customer Requirements (CCR) ?Team Charter ?Action Plan ?Process Maps ? Scorecard Assessment ? Personal Commitment Alignment ? Process Mapping ? Translate Critical Customer Requirements ? Assess Baseline Metrics ? Select Team Members ? Establish Project Management Roadmap Business Case Goal Statement Project Plan Opportunity Statement Project Scope Team Selection Team Charter TASKS ACTIVITIES RESP. START DUE STATUS ACTIONS TASKS ACTIVITIES RESP. START DUE STATUS ACTIONS Action Plan Sigma Goal (CCR) Gap Project Focus $$ CCRs Copyright 169。 2023 Motorola. All rights reserved. 48 Foundations of Six Sigma and the DMAIC Model – June 2023 Define: Identify Business Opportunities ? Sigma Savings and Loan?s rapid growth strategy has caused an unacceptable gap between performance and the customers? expectations ? Marketing studies across branches in the twelve count