【正文】 of Six Sigma174。 2023 Motorola. All rights reserved. 4 Foundations of Six Sigma and the DMAIC Model – June 2023 Comfort Issues ?Breaks ?Lunch ?Pagers/Cell Phones/Messages ?Other ... Copyright 169。 2023 Motorola. All rights reserved. 8 Foundations of Six Sigma and the DMAIC Model – June 2023 Program Learning Objectives ? Upon successful pletion of this training program, you will be able to state the: ? Six Sigma story, including term definitions and its history within Motorola ? Relationship of Six Sigma to the PCS Scorecard ? You?ll be able to implement Six Sigma continuous improvement methodology using the 5 step DMAIC model: Define Opportunities Measure Performance Analyze Opportunity Improve Performance Control Performance Additional Department Info Copyright 169。 2023 Motorola. All rights reserved. 12 Foundations of Six Sigma and the DMAIC Model – June 2023 Be the market leader in providing superior wireless products and solutions … Lead Inter to wireless. Drive success by exceeding the expectations of customers, consumers, shareholders and coworkers ?Customer, consumer share holder driven employees winning through the 4Es +1。 2023 Motorola. All rights reserved. 14 Foundations of Six Sigma and the DMAIC Model – June 2023 The Six Sigma Business Improvement Campaign Leverages the Key Components of a High Performance Business System Establish CLEAR PRIORITIES Organizational Process Alignment Define PERSONAL COMMITMENT DEVELOPMENT Flawless Execution OnTime Customer Solutions Identify KEY AREAS FOR IMPROVEMENT Customers Markets Shareholders External Information Leadership Vision Business System Assessments Achieve RESULTS THEN REWARDS Through PROCESSES TOOLS Performance Management Establish ACCOUNTABILITY Strategy Development Scorecards Copyright 169。 2023 Motorola. All rights reserved. 18 Foundations of Six Sigma and the DMAIC Model – June 2023 ? Data Preference should be CONTINUOUS DATA ? Strength of “Measure of Goodness” is best with CONTINUOUS DATA ? Use ATTRIBUTE DATA sparingly。 2023 Motorola. All rights reserved. 21 Foundations of Six Sigma and the DMAIC Model – June 2023 Attribute Data Measurement of Goodness Understand the difference ... ?Defective: A unit is either “good or bad”, or “pass or fail” ?Defects: Within a given unit, it is the number of opportunities that are either “good or bad”, or “pass or fail” Goodness Measuring Device Copyright 169。 2023 Motorola. All rights reserved. 24 Foundations of Six Sigma and the DMAIC Model – June 2023 0.0070.0060.0050.0040.0030.0020.001.000.001.002.003MEAN (m) STANDARD DEVIATION (?) Continuous Data/Distribution DATA . . . (et al) Mean (181。 2023 Motorola. All rights reserved. 27 Foundations of Six Sigma and the DMAIC Model – June 2023 Correlation Between Sigma and DPMO 3 4 5 6 7 66810 6210 233 .02 Sigma DPMO (Defects Per Million Opportunities with ? shift) Copyright 169。 2023 Motorola. All rights reserved. 31 Foundations of Six Sigma and the DMAIC Model – June 2023 Team Presentation ?Attribute data ?Continuous data Copyright 169。 2023 Motorola. All rights reserved. 35 Foundations of Six Sigma and the DMAIC Model – June 2023 DMAIC Process Improvement Model Define Opportunities Measure Performance Analyze Opportunity Improve Performance Control Performance What is important? How are we doing? What is wrong? What needs to be done? How do we guarantee performance? Copyright 169。 Recognizing celebrating successes. ?One Motorola / One PCS CULTURE: ?Fully link the Front End experience and planning process (Garriques) ?Develop a measurement and ensure differential investment for Most Effective Talent (Nickel) ?Ensure Most Effective Talent occupy Most Leveraged Positions (Nickel) PERFORMANCE MEASUREMENT Business Processes Business Results 2023 PERFORMANCE EXCELLENCE SCORECARD PCS Rev Strategic Objectives Current Year Initiatives STRATEGIC DIRECTION VISION: MISSION: FINANCIAL ?Deliver strong financial results Above industry RONA and sales growth with midteens Profitability Grow nondevice revenues to 20% of total CUSTOMER MARKET ?Delight customers and bee the coveted supplier by all top 25 customers Cellular – 25% share 3G Share – never 1X Top 10 in Brand Value OPERATIONAL PEOPLE ?Transform the anization to Performance Excellence ?600 score ?Motivate employees and create a positive work environment ?Build active munity involvement February 18, 2023 FINANCIAL ?Improve Total Cost Competitiveness of products ?Product, Portfolio, Manufacturing Complexity/ Cost Reduction (Metty, Garriques, Pini) ?Ebusiness (Jarvis, Fullman) ?Improve overall ability to deliver EndtoEnd solutions, content and applications (Soderberg, Bordelon, Garriques) CUSTOMER/CONSUMER MARKET ?Define and develop Compelling Products and Signature Experiences ?Signature experiences roadmap (Garriques) ?EntryLevel phone leaderships (Garriques) ?Accessories and Companion Products (Garriques) ?Improve customer relationships through operator partnering and customization ?Collaborative Planning, Forecasting and Replenishment (Regional GM’s, Metty) ?Operator Customization (Regional GM’s, Garriques) ?ARPU Obsession (Regional GM’s, Garriques) ?Drive and sustain consumer demand and pullthrough programs, and increase the effectiveness of comarketing with operators and distributors (Frost, Regional GM’s, Gar