【正文】 Additional Department Info Copyright 169。 2023 Motorola. All rights reserved. Foundations of Six Sigma and the DMAIC Model 1 Motorola PCS These materials, including all attachments, are protected under the copyright laws of the United States and other countries as an unpublished work. These materials contain information that is proprietary and confidential to Motorola University and are the subject of a License and Nondisclosure Agreement. Under the terms of the License and Nondisclosure Agreement, these materials shall not be disclosed outsider the recipient?s pany or duplicated, used or disclosed in whole or in part by the recipient for any purpose other than for the uses described in the License and Nondisclosure Agreement. Any other use or disclosure of this information, in whole or in part, without the express written permission of Motorola University is prohibited. Six Sigma174。 is a registered trademark and service mark of Motorola. Foundations of Six Sigma174。 and the DMAIC Model Copyright 169。 2023 Motorola. All rights reserved. 2 Foundations of Six Sigma and the DMAIC Model – June 2023 Table of Contents ? Introduction to Program ? Six Sigma Story ? Overview of the “DMAIC” Model – Case Study ? Team Practice 3 8 9 40 42 106 108 152 Pages: Topic: Additional Department Info Copyright 169。 2023 Motorola. All rights reserved. Foundations of Six Sigma and the DMAIC Model 3 Motorola PCS Introduction to Program Copyright 169。 2023 Motorola. All rights reserved. 4 Foundations of Six Sigma and the DMAIC Model – June 2023 Comfort Issues ?Breaks ?Lunch ?Pagers/Cell Phones/Messages ?Other ... Copyright 169。 2023 Motorola. All rights reserved. 5 Foundations of Six Sigma and the DMAIC Model – June 2023 Participant Learning Materials ?Your Participant Guide is your note taking and activity tool for today ? This PG is easy to follow, because it replicates the instructor?s overhead slides ? Note the Table of Contents in the front of this guide, which gives you a basic “agenda” of the program?s content and flow ?The Memory Jogger is a handy reference tool that describes various analysis tools Copyright 169。 2023 Motorola. All rights reserved. 6 Foundations of Six Sigma and the DMAIC Model – June 2023 Tell Us about You ... ?Your statistics ?Who you are ?What you hope to contribute ?What you hope to gain ?What experiences or exposure have you had around Six Sigma? 30second time limit! Copyright 169。 2023 Motorola. All rights reserved. 7 Foundations of Six Sigma and the DMAIC Model – June 2023 Program Agenda ?Introduction to the Program: The Six Sigma Story ?Overview of the DMAIC Model within the Context of a Case Example ?The DMAIC Model and Process Improvement Roadmap Approximate Times for Breaks Break Team Practice/ Presentation And Break Lunch * Copyright 169。 2023 Motorola. All rights reserved. 8 Foundations of Six Sigma and the DMAIC Model – June 2023 Program Learning Objectives ? Upon successful pletion of this training program, you will be able to state the: ? Six Sigma story, including term definitions and its history within Motorola ? Relationship of Six Sigma to the PCS Scorecard ? You?ll be able to implement Six Sigma continuous improvement methodology using the 5 step DMAIC model: Define Opportunities Measure Performance Analyze Opportunity Improve Performance Control Performance Additional Department Info Copyright 169。 2023 Motorola. All rights reserved. Foundations of Six Sigma and the DMAIC Model 9 Motorola PCS The Six Sigma Story Copyright 169。 2023 Motorola. All rights reserved. 10 Foundations of Six Sigma and the DMAIC Model – June 2023 Introduction Learning Objectives ?Upon pletion of this introductory learning segment, you?ll be able to state the: ? Its history within Motorola and its renewed interest ? What Six Sigma is, including terminology ? Introduction to the Six Sigma, including the DMAIC model ? Relationship of Six Sigma to the PCS Performance Excellence Scorecard Copyright 169。 2023 Motorola. All rights reserved. 11 Foundations of Six Sigma and the DMAIC Model – June 2023 This Six Sigma and DMAIC Model Training Lays the Foundation for Business Success Business Improvement Training: Lays the Foundation for Awareness Understanding Create Execution Excellence Connection to Business Imperatives Make Six Sigma the Way We Work in Everything We Do Copyright 169。 2023 Motorola. All rights reserved. 12 Foundations of Six Sigma and the DMAIC Model – June 2023 Be the market leader in providing superior wireless products and solutions … Lead Inter to wireless. Drive success by exceeding the expectations of customers, consumers, shareholders and coworkers ?Customer, consumer share holder driven employees winning through the 4Es +1。 Recognizing celebrating successes. ?One Motorola / One PCS CULTURE: ?Fully link the Front End experience and planning process (Garriques) ?Develop a measurement and ensure differential investment for Most Effective Talent (Nickel) ?Ensure Most Effective Talent occupy Most Leveraged Positions (Nickel) PERFORMANCE MEASUREMENT Business Processes Business Results 2023 PERFORMANCE EXCELLENCE SCORECARD PCS Rev Strategic Objectives Current Year Initiatives STRATEGIC DIRECTION VISION: MISSION: FINANCIAL ?Deliver strong financial results Above industry RONA and sales growth with midteens Profitability Grow nondevice revenues to 20% of total CUSTOMER MARKET ?Delight customers and bee the coveted supplier by all top 25 customers Cellular – 25% share 3G Share – never 1X Top 10 in Brand Value OPERATIONAL PEOPLE ?Transform the anizat