【正文】 to the regular Deluxe Rooms. All the rooms are appointed with contemporary amenities like: ? Central Airconditioning ? Wall to Wall Carpet ? Color Television with Satellite Channels ? Refrigerator ? Channel Music ? RoundtheClock Room Service ? Private Balcony ? Luxury Bath in Suites ? Other Facilities at Lytton Hotel, Kolkata ? Same day Laundry/Dry Cleaning ? Doctor on Call ? Power Back Up ? Safe Deposit ? Travel Desk ? Currency Exchange ? Car Parking ? Rooms Lytton Hotel offers its visitors spacious and wellfurnished rooms ranging from deluxe suites, executive floors and deluxe rooms. All the rooms are equipped with modern amenities such as air conditioning, in room safe, telephone, wireless inter access and cable TV. ? Restaurant The onsite Gaylords Restaurant serves Indian, Tandoori and continental cuisines, while the Dynasty Restaurant offers Chinese and Thai dishes. Guests can relax at the Sun Set Bar with a variety of liquors, liqueurs and brews. ? General Lytton offers large and small banquet halls for catering to guests39。 meetings, conventions, dinners and corporate product launches. The hotel also provides business centre with fax, photocopying, inter facilities. Also available onsite is a tour desk, where the friendly staff will help you in providing all the information about the city and its attractions. Hotel Grand President Facilities Room facilities ? Tea/Coffee Facilities ? Mini Bar ? Daily Housekeeping ? Turndown Service ? Direct Dial Phone ? Alarm Clock ? Safe Deposit Box ? Desk ? Cable/Satellite TV ? Pay Per View ? Toiletries ? Bathrobe/Slippers ? Iron/Ironing Board ? Air Conditioning ? Ceiling Fan ? Fridge ? GRAND SUITE INCLUSIONS : COMPLIMENTARY AIRPORT PICKUP COMPLIMENTARY BREAKFAST COMPLIMENTARY ELECTRIC TEA/COFFEE MAKER IN ROOM COMPLIMENTARY MINI BAR (NON ALCOHOLIC BEVERAGES) COMPLIMENTARY FRUIT BASKET COMPLIMENTARY MINERAL WATER IN ROOM COMPLIMENTARY ROOM KIT COMPLIMENTARY BED SIDE CHOCOLATES WITH EVENING SERVICE ? GRAND DELUXE INCLUSIONS : COMPLIMENTARY AIRPORT PICKUP. COMPLIMENTARY BREAKFAST COMPLIMENTARY FRUIT BASKET COMPLIMENTARY MINERAL WATER IN ROOM COMPLIMENTARY ROOM KIT ? GRAND STANDARD INCLUSIONS : COMPLIMENTARY AIRPORT PICKUP. COMPLIMENTARY BREAKFAST COMPLIMENTARY MINERAL WATER IN ROOM Amenities ? Individual Refrigerator in each room. STD / ISD facilities in all the rooms. 24 hours Money Changer. 2139。39。 LCD type Color television with satellite channels. Inhouse Dining Area serving multi cuisines. Breakfast buffet serving continental and Indian cuisines 24 hour room service Mini Bar 24 hours Laundry service 24 hours Electricity backup Elevator Doctor on call CCTV security system. Free Parking Facility available. All major credit cards (except American Express) accepted Guest cycle ? The guest cycle describes the activities that each guest passes by from the moment he/she calls to municate a reservation inquiry till he/she departs from the hotel. In fact, the guest cycle enpasses 4 different stages, which are depicted in the underneath. Let us look at the guest cycle in this situation ? Diagram: PreArrival ? Arrival ? Occupancy ? Departure Pre Arrival ? If there is any special requirement note it and check the requirements. ? Block the room which has been booked and make the house keeping people ready to clean before the arrival of the group. ? Inform the manager to give traditional wele. ? To inform the bar man to keep the wele drink ready. ? Prepare the wele cards with room keys. ? Checking the facilities in the room. ? Inform the bell boy to be ready. ? Check any messages for the group. ? Pre register the group. On Arrival ? Weling the group by traditional manner. ? Serving the wele drink. ? Checking the baggage count from the bell boy and ask the leader to cross check. ? Hand over the rooming list to bell boy. ? Present the pre registered GRC to the leader for his signature. ? Mention the number of baggage in the GRC. ? F B manager introduced the group. ? Wish a pleasant wish. Post Arrival ? Ensure the luggage is sent to the room. ? Make the entry in the arrival register. ? Update the room rack. ? Note the wake call time in wake call register. ? Update room position. ? Make the entry of the group in alphabetic order. ? Make a list of the group and sent it to all departments. ? Attach duplicate voucher and rooming list with the bill Occupancy ? At the occupancy stage, the front office department shall coordinate guest services in a timely and accurate manner. Moreover, front office clerks should encourage repeat guests by paying a great attention to guest plaints. This is ensured by placing plaint and/or suggestion cards in every public place and revenue centers in the hotel. Moreover, the hotel shall, at least on a daily basis, collect ment cards, proceed with their analysis, and provide positive feedback to guest as soon as possible. ? In addition, shall design effective procedures in order to protect the funds and valuables of guests. This might be ensured through guest key control, property surveillance, safe deposit boxes, and well designed emergency panels and exits… Cont ? Another activity at occupancy is to process posting of guest charges to various guest folios, master Folios… While doing so, front office clerks shall continuously check for deviations from the house limit, and take corrective measures as to change the status of the guest to Paidinadvance. Finally, front office clerks shall periodically review Account Balances in coordination with the