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…) ⑤ Please accept our deepest apology for… Sorry for the inconvenience that caused to you. *Your patience and cooperation are highly appreciated. (有助于取得諒解和配合) COSCO GUANGDONG SHIPYARD CO. LTD. 廣東中遠(yuǎn)船務(wù)工程有限公司 致歉延遲 Subject: Training postpone Dear Ms. Hu, I apologize for not replying sooner to you. After we discussed training of OSV rules with our project managers, we are afraid we have to postpone it due to the recent work schedule. Because two of three project managers and leading supervisors in this field would go for business trip in Shanghai, and could not attend to this training at that time. The project team would like to invite you for this training until at least the 2nd quarter of 2022 if it’s convenient to you. Your attendance are highly appreciated. I will inform you at the appropriate time to reschedule this training. Best regards, Nicole COSCO GUANGDONG SHIPYARD CO. LTD. 廣東中遠(yuǎn)船務(wù)工程有限公司 致歉工作出錯(cuò) Dear Mr. Chen, I’m sorry about the problem of our system. I sincerely apologize for it and we’ll try our best to solve the problem in a week. (best to: Please check the enclosed solution.) Please contact me if you have any further information. Best regards, Nicole COSCO GUANGDONG SHIPYARD CO. LTD. 廣東中遠(yuǎn)船務(wù)工程有限公司 注意 1: 在與設(shè)備廠商或是船東來往郵件過程中,如碰到自己不清楚的內(nèi)容需要對(duì)方澄清時(shí): 對(duì)方報(bào)價(jià)前,可以多問對(duì)方,確認(rèn)供貨范圍; 對(duì)方報(bào)價(jià)后,千萬不能讓對(duì)方知道你不清楚你要咨詢的內(nèi)容,這樣的話,對(duì)方就會(huì)盡可能的將本應(yīng)該他負(fù)責(zé)的部分設(shè)備、或是成本轉(zhuǎn)嫁到船廠的頭上。這時(shí)可以通過與其它供方 (或是與一個(gè)不涉及利益的第三方) 進(jìn)行對(duì)比,從而獲得需要的信息,再和對(duì)方談;或是首先框定對(duì) 應(yīng)的成本是對(duì)方負(fù)責(zé),通過詢問一些技術(shù)參數(shù)、交貨期等的方式確認(rèn)成本是對(duì)方的。 COSCO GUANGDONG SHIPYARD CO. LTD. 廣東中遠(yuǎn)船務(wù)工程有限公司 注意 2: 不要評(píng)論競(jìng)爭對(duì)手; 不要涉及不便公開的事情或不確定的事情,保守商業(yè)秘密; 最好避免玩笑、隨意的評(píng)論、俚語,以免引起誤會(huì)。 盡量不要用紅色標(biāo)注。 COSCO GUANGDONG SHIPYARD CO. LTD. 廣東中遠(yuǎn)船務(wù)工程有限公司 ① 選擇合適的字體、字號(hào) 建議: Times New Roman / Verdana / Arial , 10,黑色 ② 注意用詞表尊重 ? I want——I would like( I’d like) ? I wonder if you can —— I would appreciate it if you could ——I am interested in ? You can——I am proposing… ③ 避免非正式縮寫,盡量不采用縮寫 (c u 2morrow)( thx.) (Pls) (give 2 u) ( I/O) (Pic) 三、郵件寫作注意的問題 COSCO GUANGDONG SHIPYARD CO. LTD. 廣東中遠(yuǎn)船務(wù)工程有限公司 ④ 不要整詞大寫 ( You MUST change the type immediately.) (BEST REGARDS) (THANKS) ⑤ 注意表感謝(禮貌): ? Thank you for your patience and cooperation. ? Thank you for your consideration. 并可增加以下語句: ? If you have any questions or concerns, please don39。t hesitate to let me know.” ? “I am looking forward to your reply.” ⑥ 不用表情符號(hào) ? : ) ∩▂∩ … COSCO GUANGDONG SHIPYARD CO. LTD. 廣東中遠(yuǎn)船務(wù)工程有限公司 ⑦ 篇幅太長增附件或用分段、小標(biāo)題、下劃線等以提起注意,加強(qiáng)視覺敏感度 ? Some items need your attention: 1. … First , … 2. … Second , … 3. … Third , … ⑧ 慎用感嘆號(hào)、問號(hào)等表達(dá)強(qiáng)烈感情的符號(hào) ? ! ?! ⑨ PROOFREAD! 發(fā)出前復(fù)看一次,檢查單詞 拼寫 和文中提及的 附件 。 COSCO GUANGDONG SHIPYARD CO. LTD. 廣東中遠(yuǎn)船務(wù)工程有限公司 謝 謝! Thank you for listening ! Enjoy your time!