【正文】 ......................................13 網(wǎng)絡拓撲結構 ..................................................................................................................13 方案 1.......................................................................................................................13 方案 2.......................................................................................................................13 服務器方案 ......................................................................................................................13 服務器選型 ..............................................................................................................13PC 級服務器 ..................................................................................................................13UNIX 服務器 .................................................................................................................13 工作站選型 ..............................................................................................................13 系統(tǒng)完全方案 ..........................................................................................................13 UPS 方案 .................................................................................................................13 網(wǎng)絡方案 ..........................................................................................................................13 網(wǎng)絡建設目標 ..........................................................................................................136 / 125 網(wǎng)絡方案選擇 ..........................................................................................................13 數(shù)據(jù)庫方案 ......................................................................................................................13 SQL Server 數(shù)據(jù)庫 ..................................................................................................13性能 ................................................................................................................................13系統(tǒng)要求 ........................................................................................................................13 Oracle8i....................................................................................................................13特點 ......................................................................................................................................13 數(shù)據(jù)庫系統(tǒng)結構 ......................................................................................................13 財務軟件方案 ..................................................................................................................13 關鍵技術 ..........................................................................................................................13 柔性構件技術 ..........................................................................................................13 客戶關系管理（CRM） .........................................................................................13客戶關系管理的基本概念 ............................................................................................13（1）客戶 ........................................................................................................................13（2）客戶關系 ................................................................................................................13（3）客戶關系管理 ........................................................................................................13（4）客戶關系管理應用軟件 ........................................................................................13客戶關系管理的應用范圍 ............................................................................................13 Call Center 實現(xiàn)方案建議 ......................................................................................13Call Center 概念 ............................................................................................................13（1）第一代呼叫中心 ....................................................................................................13（2）第二代呼叫中心 ....................................................................................................13（3）第三代呼叫中心 ....................................................................................................13呼叫中心系統(tǒng)的設計思路 ............................................................................................13呼叫中心的系統(tǒng)功能 ....................................................................................................13（1）系統(tǒng)接入部分 ........................................................................................................13（2）CTI 平臺部分 ........................................................................................................13（3）應用軟件系統(tǒng)部分 ................................................................................................13（4）系統(tǒng)后端部分 ........................................................................................................13 GIS/GPS 應用 ..........................................................................................................139 系統(tǒng)實施方案 ..........................................................................................................................13 實施規(guī)劃 ..........................................................................................................................13 第一階段實施規(guī)劃 ..................................................................................................13 第二階段實施規(guī)劃 ..................................................................................................13 第三階段實施規(guī)劃 ..................................................................................................13 實施過程 ..........................................................................................................................13 第一階段：前期 ......................................................................................................13