【正文】 ll as over their bination and interaction.When used within a quality management system, such an approach emphasizes the importance ofa) understanding and fulfilling requirements,b) the need to consider processes in terms of added value,c) obtaining results of process performance and effectiveness, andd) continual improvement of processes based on objective measurement.35 / 49The model of a processbased quality management system shown in Figure 1 illustrates the process linkages presented in clauses 4 to 8. This illustration shows that customers play a significant role in defining requirements as inputs. Monitoring of customer satisfaction requires the evaluation of information relating to customer perception as to whether the organization has met the customer requirements. The model shown in Figure 1 covers all the requirements of this International Standard, but does not show processes at a detailed level.NOTE In addition, the methodology known as PlanDoCheckAct (PDCA) can be applied to all processes. PDCA can be briefly described as follows. Plan: establish the objectives and processes necessary to deliver results in accordance with customer requirements and the organization39。s policies. Do: implement the processes. Check: monitor and measure processes and product against policies, objectives and requirements for the product and report the results. Act: take actions to continually improve process performance. Key Valueadding activities Information flowFigure 1  Model of a processbased quality management system Relationship with ISO 9004ISO 9001:2000, Quality management systems  Requirements Relationship with ISO 9004The present editions of ISO 9001 and ISO 9004 have been developed as a consistent pair of quality management system standards which have been designed to plement each other, but can also be used independently.Although the two International Standards have different scopes, they have similar structures in order to assist their application as a consistent pair.ISO 9001 specifies requirements for a quality management system that can be used for internal application by organizations, or for certification, or for contractual purposes. It focuses on the effectiveness of the quality management system in meeting customer requirements.ISO 9004 gives guidance on a wider range of objectives of a quality management system than does ISO 9001, particularly for the continual improvement of an organization39。s overall performance and efficiency, as well as its effectiveness. ISO 9004 is remended as a guide for organizations whose top management wishes to move beyond the requirements of ISO 9001, in pursuit of continual improvement of performance. However, it is not intended for certification or for contractual purposes.NOTE The knowledge and use of the eight quality management principles referred to in the ISO 9000:2000 and ISO 9004:2000 can be demonstrated and cascaded through the organization by top management. IATF Guidance to ISO/TS 16949 : 2002IATF Guidance to ISO/TS 16949 : 2002 contains remended automotive industry practices, examples, illustrations and explanations that, if used may provide assistance in the application to conform to the requirements of this Technical Specification.It is not intended for certification or for contractual purposes Compatibility with other management systemsISO 9001:2000, Quality management systems  Requirements Compatibility with other management systemsThis International Standard has been aligned with ISO 14001:1996 in order to enhance the patibility of the two standards for the benefit of the user munity.This International Standard does not include requirements specific to other management systems, such as those particular to environmental management, occupational health and safety management, financial management or risk management. However, this International Standard enables an organization to align or integrate its own quality management system with related management system requirements. It is possible for an organization to adapt its existing management systems) in order to establish a quality management system that plies with the requirements of this International Standard. Goal of this Technical SpecificationThe goal of this Technical Specification is the development of a quality management system that provides for continual improvement, emphasizing defect prevention and the reduction of variation and waste in the supply chain.This Technical Specification coupled with customerspecific requirements that may apply defines the fundamental quality management system requirements for those subscribing to this document.This Technical Specification is intended to avoid multiple certification audits and provide a mon automotive approach to a quality management system.Quality management systems  Automotive suppliers  Particular requirements for the application of ISO 9001:20001 Scope GeneralISO 9001:2000, Quality management systems  Requirements1 Scope GeneralThis International Standard specifies requirements for a quality management system where an organizationa) needs to demonstrate its ability to consistently provide product that meets customer and applicable regulatory requirements, andb) aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable regulatory requirements.NOTE In this International Standard, the term “product” applies only to the product intended for, or required by, a customer.This Technical Specification, in conjunction with ISO 9001:2000, defines the quality management system requirements for the design/development, production and, when relevant, installation and servicing of automotiverelated produc