【導(dǎo)讀】館業(yè)也在不斷的完善服務(wù)體制。它是集餐飲、住宿、娛樂于一體的立體化服務(wù)體。情況及經(jīng)營走勢，找出運轉(zhuǎn)成本，作為經(jīng)營決策的依據(jù)。只有運用先進(jìn)的科學(xué)管。理手段，利用計算機(jī)管理系統(tǒng)才能更好實現(xiàn)這一管理模式。水準(zhǔn)，已成為賓館業(yè)發(fā)展的當(dāng)務(wù)之急。尤其是對于星級賓館，既需要完成前臺的。然而，傳統(tǒng)的人工管理模式已經(jīng)遠(yuǎn)。決策層無法及時、準(zhǔn)確地掌握一線資料，繼而影響對市場進(jìn)行正確地分析和預(yù)測。但對占80%以上的廣大中小型賓館來說，是難以做到的。而對賓館的經(jīng)營狀況起決定作用的是客房的管理。高質(zhì)量，而準(zhǔn)確、快速、周全往往就是最基本的成功要素。據(jù)操作的執(zhí)行，以提高管理效率，實現(xiàn)賓館服務(wù)的系統(tǒng)化、規(guī)范化、自動化。公司管理層對公司經(jīng)營反饋信息的響應(yīng)速度。從而大幅度提高工作效率，提高實。在全面調(diào)查的基礎(chǔ)上提出了系統(tǒng)的總體邏輯描述。能令顧客舒適難忘，增加顧客回頭率。這就要求我們進(jìn)行詳細(xì)分析，并在原管理模式的基礎(chǔ)上提出系統(tǒng)開發(fā)方案。

　　

【正文】 and pronounced as separate letters, MIS refers broadly to a puterbased system that provides managers with the tools for anizing, evaluating and efficiently running their departments. In order to provide past, present and prediction information, an MIS can include software that helps in decision making, data resources such as databases, the hardware resources of a system, decision support systems, people management and project management applications, and any puterized processes that enable the department to run efficiently. The functional support role The business processes and operations support function is the most basic. It involves collecting, recording, storing, and basic processing of data. Information systems support business processes and operations by: ? recording and storing sales data, purchase data, investment data, payroll data and other accounting records ? processing these accounting records into ine statements, balance sheets, ledgers, management reports, and other forms of financial information ? recording and storing inventory data, work in process data, equipment repair and maintenance data, supply chain data, and other production/operations records ? processing these operations records into production schedules, production controllers, inventory systems, and production monitoring systems ? recording and storing personnel data, salary data, employment histories, and other human resources records ? processing these human resources records into employee expense reports, and performance based reports ? recording and storing market data, customer profiles, customer purchase histories, marketing research data, advertising data, and other marketing records ? processing these marketing records into advertising elasticity reports, marketing plans, and sales activity reports ? recording and storing business intelligence data, petitor analysis data, industry data, corporate objectives, and other strategic management records ? processing these strategic management records into industry trends reports, market share reports, mission statements, and portfolio models ? use of all the above to implement, control, and monitor plans, strategies, tactics, new products, new business models or new business ventures The decision support role The business decision making support function goes one step further. It is an integral part of making decisions. It allows users to ask “What if . . . ?” questions : What if we increase the price by 5%? 。 What if we increase price by 10%? 。 What if we decrease price by 5%? 。 What if we increase price by 10% now, then decrease it by 5% in three months? It also allows users to deal with contingencies : If Inflation increases by 5% (instead of 2% as we are assuming), then what do we do? What do we do if we are faced with a strike or a new petitive threat? The most basic and most versatile business decision making tool is the spreadsheet, but spreadsheets are not user friendly. More sophisticated programs often seamlessly incorporate statistical decision making tools like sensitivity analysis, Monte Carlo analysis, risk analysis, break even analysis and Bayesian analysis. If, for example, you are using the information system to decide about a new product introduction, the program should incorporate tools like logit analysis, . Analysis,conjoint analysis, contribution margin analysis, multi dimensional scaling, . Multi Factoral analysis, factor analysis, cluster analysis, discriminant analysis, Quality Function Deployment, preference regressions, and preferencerank translations. The strategic support role Information systems can support a pany’s petitive positioning. One distinguishes here four levels of analysis. 1 The supports of help in the piloting of the chain of internal value. They are the most recent, the most pragmatic and are within the reach of the manager. They are the solutions of reductions of costs and management of the performance. One indicates them under the name of Business Workflow Analysis ( BWA) or of Business Management Systems p2p . Tools works, they assure the control of the piloting of the set of the functions of the pany, the mastery in real time of the costs of dysfunctions cause distances from accounts, evaluation and reporting of accounting results articulated in the evaluation and in the reporting of results quality. 2 All successful panies have one (or two) business functions that they do better than the petition. These are called core petencies. If a pany’s core petency gives it a long term advantage in the marketplace, it is referred to as a sustainable petitive advantage. For a core petency to bee a sustainable petitive advantage it must be difficult to mimic, unique, sustainable, superior to the petition, and applicable to multiple situations. Examples of pany characteristics that could constitute a sustainable petitive advantage include: superior product quality, extensive distribution contracts, accumulated brand equity and positive pany reputation, low cost production techniques, patents and copyrights, government protected monopoly, and superior employees and management team. The list of potential sustainable petitive advantage characteristics is very long. However there are some mentators that claim that in a fast changing petitive world, none of these advantages can be sustained in the long run. They claim that the only truly sustainable petitive advantage is to build an anization that is so alert and so agile that it will always be able to find an advantage, no matter what changes occur. 3 Information systems often support and occasionally constitute these petitive advantages. The rapid speed of change has made access to timely and current information critical in a petitive environment. Information system