【正文】 u care about what they have to say. End the call on a positive note by thanking the other person for their time and express an interest in speaking with them again (if that is true). A gracious goodbye leaves the door open for further munication. In this global village today, you never know whom you will be doing business with in the future, so burning any bridges, or telephone lines, would be unwise.Language Points1 Explanation of Difficult Sentences1. (Para. 2) If answering someone else’s line, be sure to include their name in your greeting, so that the other party does not think they have reached a wrong number.Analysis: This is a plex sentence. Be sure to include their name in your greeting is the main clause, which is an imperative sentence with the subject “you” being omitted。 if answering someone else’s line is an adverbial clause of condition, with the subject “you” being omitted。 so that introduces an adverbial clause of purpose.Translation: 如果你接的是別人的電話，一定要在問(wèn)候時(shí)包含應(yīng)接電話人的名字，以免對(duì)方誤以為打錯(cuò)了電話。Example: If answering the phone for business, be sure to identify yourself and your pany. We’ll sit nearer to the front so that we can see better.2. (Para. 2) For example, if Bob Johnson answers Jim Smith’s line, he would say: “Jim Smith’s line, Bob Johnson speaking” and then take a message or handle the call, depending on how his office works. Analysis: This is a plex sentence. The main clause is he would say … and then take … or handle the call. The subject of the main clause is he (Bob)。 and would say, take and handle are pound predicates. Depending on how his office works is a present participle phrase, serving as an adverbial of condition and modifying handle the call.Translation: 例如，如果鮑勃約翰遜接的是吉姆史密斯的電話線路，他會(huì)說(shuō)“這是吉姆史密斯的電話，我是鮑勃約翰遜”，然后根據(jù)自己辦公室的工作程序，記下留言或處理來(lái)電。Example: The expenses you claim can vary enormously, depending on travel distances involved.3. (Para. 4) If your call is not expected, unless it will be a short call, ask the party if they have the time for you.Analysis: This is a plex sentence. In this sentence, the imperative clause ask the party … is the main clause with an ifclause。 if they have the time for you as its object. Unless it will be a short call is an adverbial clause of concession.Translation: 如果你的電話不是他們期待的，除非你的電話內(nèi)容很短，否則你要問(wèn)問(wèn)對(duì)方是否有時(shí)間和你交談。Example: He won’t finish his task in time unless he works hard.Unless you are trying to lose weight to please yourself, it’s going to be tough to keep your motivation level high.2 Important Words1. virtually ad. in fact or for all practical purposes 事實(shí)上 . It was reported that the city had been virtually paralyzed by the storm. Unemployment in this part of the country was virtually nonexistent.2. identify v. to establish or recognize (sb. / sth.) as a certain person or thing 辨認(rèn), 鑒別. The boy identified the bird as an eagle.The police officer refused to identify himself.They have already identified ten murder suspects.3. contact n. the condition of being in munication 聯(lián)系. We lost contact with our former neighbors after they moved.The polite was always in contact with an air traffic controller.Has your brother kept in contact with his friends from college?4. put … through v. to connect (a caller) to the person they have telephoned 接通. She put the lady through immediately. Hold on, please. I’ll put you through to Mrs. Barnhart. Would you please put me through to your manager?5. remind … of v. to make sure that sb. does not forget sth. 提醒, 使想起. Thank you for reminding me of the meeting I have to attend. This hotel reminds me of the one we stayed in last year. The tune reminds me of the same play that we saw a few years ago.6. prior a. ing before in time, order or importance 在前的. She denied prior knowledge of the meeting. He didn’t talk about his prior employment.7. follow up v. to act further on sth. 乘勢(shì)采取行動(dòng). The salesmen usually follow up a letter with a visit. As a news reporter, when something important happens, I have to follow it up.