【正文】 eservation from Hong Kong.We39。ll be expecting you on January second. Thank you.何先生，我們已接到您從香港打來的訂房電話。我們期待您1月2日光臨。多謝惠顧。Changing A Hotel Reservation改變訂房日期(電話)H: GreatWall Hotel. Can I help you? 長城酒店。我能幫您嗎?G: Yes, I39。d like to cancel my reservation and make a new reservation. My name is Wang Lin and I have made a reservation for January tenth, but is it possible to change it to the twelfth? With the heavy snow up here, my car has broken down. 我想取消我原來的預訂，并作新的預訂。我名叫王林，我訂了1月10日的房間，但有沒有可能把日期改到12號?由于這里下雪，我的汽車損壞了。H: Yes, just a minute while I check our record, Mr.Wang. Yes, it is possible to change it to the twelfth. Thank you, Mr. Wang. 好，請等一等，我查一查我們的記錄。王先生，行啊，可以把訂房改到12日。王先生，謝謝您。G: Thank you.謝謝。Ordering Breakfast through Room Service at the Hotel在酒店客房服務部預訂早餐電話H: (Room Service): Hello. Room Service. (客房服務部)喂!客房服務部。G: Hello. May I order my breakfast for tomorrow morning? 喂!我可以預訂明天早上的早餐嗎?H: Yes, Sir. What time would you like to have it, sir？可以的。先生，請問您想什么時候吃早餐?G: Can you make it at 8:00 你們能在八點鐘準備好嗎?H: All right, sir. What would you like to have? 可以，先生。 您想要些什么?G: Well, pineapple juice, bacon and eggs, toast, and a pot of coffee. 我要菠蘿汁、火腿和蛋、烤面包和一壺咖啡。H: All right. Anything else.好的。還要別的東西嗎?G: That39。s all. My room number is 604. 不要了。我房間的號碼是604號。H: Thank you, sir.謝謝您，先生。 Ordering Lunch訂午餐H: Hello, Room Service. 喂，住房服務部。G: Hello, I39。d like to order my lunch. 喂，我想訂午餐。H: All right, sir. 好的，先生。G: I39。ll have a tomato and lettuce salad, a tomato omelet. 我要一份番茄和生菜沙律，一份番茄心蛋卷。H: Our omelet is served with green vegetables. 我們的蛋卷是配有青菜的。G: I39。d like a salad, too. 我也喜歡沙律。H: Yes, sir. What kind of dressing? 行，先生。您要哪一種調(diào)味品?G: Oil and vinegar, please. 請給我油和醋。H: Do you want any rolls? 您要面包嗎? G: Yes, and a pot of coffee, please. 要，再給我一壺咖啡。H: All right, six. Anything else?好的，先生。還要別的東西嗎?G: No, that39。s all. 不要，就這些了。H: May I have your room number, please.39。? 請問您的房間號碼?G: 504. 504.504．504室。H: Thank you, sir. 謝謝您，先生。G: Thank you.謝謝。 Attendance amp。 Service接待與服務(W = Waiter, G = Guest) W: Did you ring, sir? 是您按鈴嗎?先生。G: I wish to turn on the light, where is the switch? 我想要開亮那一支電燈，請問開關在哪兒?W: There is it, beside the wardrobe. 那里就是了，在衣櫥的旁邊。G: By the way, you might have my things sent up here. 順便說一句，請您把我的東西搬到這兒來。W: Certainly, sir.好的，先生。W: What would you like for starters, sir?首先上什么菜?先生。W: How would you like your steak done, sir?牛排怎么做好?先生。G: Medium for everyone except me, I39。d like mine underdone.其他幾位的都煮半生熟就行了，只有我的例外，我喜歡煮得生一點的。W: Yes, sir. How about a little soup before the steak? 在吃牛排之前，要來點什么湯嗎?G: Let us have some vegetable soup and some nice crisp toast, please. 給我們弄些菜湯吧，再拿些松脆的烘面包來。W: And to follow? 接下去要些什么呢?G: Let me see. Oh, some oysters , please. 讓我想想。哦，請來些生蠔。W: With pleasure, sir. Would you like a drink before your meal? 很好，先生。飯前要喝些什么酒?G: Bring us a bottle of gin. 給我們來一瓶杜松子酒吧。W: What will you take for dessert？ 你們要什么點心?G: Ice cream for everyone, please.每人來杯冰淇淋吧。 W: How does this room suit you, sir?這個房間合您的意嗎?先生。G: This is rather small. I want a larger one, if you please.這個房間太小了。如果方便的話，我想要一間大點的。W: What about this one? 這一間怎么樣?G: This will do very well. What do you charge for it? 這一間很好。宿費多少?W: Five hundred dollars per day, sir. 每天500美元，先生。G: Will you give me a reduction if I stay here for several days? 如果我在這里住上幾天，有沒有什么折扣?W: I39。m afraid that no reduction can be made.很抱歉，沒有折扣。G: This is rather expensive. I must have a cheaper one. Can39。t you show me something less expensive？這有點貴。我要一間比較便宜的?？煞窠o我看些較廉價的房間?W: Yes, sir, Come this way, please. Will this one suit you？好的，先生。請到這里來。這一間合您的意嗎?G: Is there a bathroom attached to this room? 這房間有沒有帶浴室?W: Yes, it has a private bathroom adjoming.有的，它帶有一間專用浴室。G: How much do you charge? 要多少錢?W: Four hundred dollars a day. 400美元一天。G: Well, I39。ll take this one.好，我就要這一間。W: All right, sir. Here is the key of the room. Please leave it atthe counter when you go out.好的，先生。這是房間的鑰匙，您出去的時候，請把它交給服務臺。 二、酒店常用英語詞匯酒店房間用詞blanket 毛毯bowl 廁盆bureau 衣屜柜couch(sofa)bed 長沙發(fā)床crib 嬰兒床curtain 窗簾cushion 椅墊door 門doormat 門墊double bed 雙人床drapery 簾子dresser 梳妝臺floor wax 地板蠟foamrubber mattress 乳膠墊folding bed 可折合床footrest 腳凳furniture polish 家具擦光油hat rack 帽架headboard 床頭架liquid soap 液體肥皂mattress 床墊mirror 鏡子pillow 枕頭pillow case 枕套arm chair 有扶手的椅子bath rug and brush (放在浴室門口的)地毯和洗澡刷子bathroom 浴室bath tub 浴缸bed 床bed pad 床墊子bedstead 床架bedspread 床罩bench 長凳quilt 棉被sanitary receptacle 有蓋垃圾箱sheet(s) 被單shower 花灑single bed 單人床sofa 沙發(fā)stool 凳子table amp。 chair 桌椅tile floor(bath，wall) 瓷磚地板(浴池、墻壁)upholstery 室內(nèi)裝飾品wardrobe 衣柜wash basin 洗臉盆waste basket 字紙簍window 窗windowsill 窗臺大堂用詞baggage 行李cashier 出納員counter 柜臺foreign exchange 外幣找換front desk 總服務臺porter 搬運員receptionist 接待員register card 登記卡safety deposit 保險箱suit case 衣箱table phone 座臺電話餐飲相關用詞atmosphere 氣氛clientele 顧客enjoy 享受excursionist 臨時游客food amp。 beverage 食品與飲料full house 客滿gourmet 美食家guest 客人holiday marker 假日游客honorable guest 貴賓host 主人passenger 旅客point of purchase 購買點restaurant amp。 tourism 餐飲業(yè)與觀光事業(yè)right price 合理價格satisfaction 滿意service 服務tourist 游客tourist industry 旅游業(yè)value 價值VIP(very important person) 重要人物visitor 訪客餐廳(館)用詞accounting 會計assistant manager 副經(jīng)理automat 自動販賣機baker cook 烤面包師banquet hall 宴會廳bar 酒吧captain 餐廳領班cashiers 出納catering department 餐飲部catering manager 餐飲經(jīng)理chef 主廚chef cooks 烹調(diào)廚師Chinese dining room 中餐廳coffee shop 咖啡廳cocktail lounge 酒廊food and beverage control 成本管理general manager 總經(jīng)理greetness 餐廳接待heat cook 廚師hotel 旅館independent restaurant 獨立餐廳in season 旺季Japanese cooking 日本料理main dining room 主餐廳off season 淡季pastry cook 冷凍廚師restaurant hotel pool