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e N e e dB u s i n e s s C o n t e x t( I n t e r n a l a n d E x t e r n a l )C o m p e t e n c e G a pS o l u t i o n G e n e r a t i o nI n t e r v e n t i o n S t r a t e g yP r e s e n t i n g P r o b l e m /O p p o r t u n i t yN o n T r a i n i n g S o l u t i o nP r o g r a m D e s i g n E v e n t P l a n n i n gE v e n t M a n a g e m e n tE v e n t O u t c o m e sIntervention Planning Framework TO BE Data Gathering Approach Process Framework Reporting Synthesize Coherence Presentation Data Analysis Data Processing Data Consolidation and Storage How What Where Data Collection How What Where Isolation Framework External Factors Management Attention Incentives Systems/Procedures Changes Learning Program TOTAL IMPROVEMENT AFTER PROGRAM EFFECT OF LEARNING ON IMPROVEMENT Calculation Benefit/Cost Ratio = Benefits ROI = Program Benefits Program Costs Net Program Benefit Program Costs X 100 1