【正文】 。 2022 by Prentice Hall Systems for Managing Knowledge Essentials of Business Information Systems Chapter 10 Improving Decision Making and Managing Knowledge ? Knowledge management: ? Business processes developed for creating, storing, transferring, and applying knowledge ? Increases the ability of anization to learn from environment and to incorporate knowledge into business processes and decision making ? Knowing how to do things effectively and efficiently in ways that other anizations cannot duplicate is major source of profit and petitive advantage 169。 2022 by Prentice Hall ? Three kinds of knowledge ? Structured: Structured text documents (reports, presentations) ? Semistructured: Email, voice mail, digital pictures, bulletinboard postings ? Tacit knowledge (unstructured): Knowledge residing in heads of employees, rarely written down ? Enterprisewide knowledge management systems ? Deal with all three types of knowledge ? Generalpurpose, firmwide systems that collect, store, distribute, and apply digital content and knowledge EnterpriseWide Knowledge Management Systems Essentials of Business Information Systems Chapter 10 Improving Decision Making and Managing Knowledge Systems for Managing Knowledge 169。 2022 by Prentice Hall ? Enterprise content management systems ? Capabilities for knowledge capture, storage ? Repositories for documents and best practices ? Capabilities for collecting and anizing semistructured knowledge such as ? Classification schemes ? Key problem in managing knowledge ? Each knowledge object must be tagged for retrieval EnterpriseWide Knowledge Management Systems Essentials of Business Information Systems Chapter 10 Improving Decision Making and Managing Knowledge Systems for Managing Knowledge 169。 2022 by Prentice Hall Essentials of Business Information Systems Chapter 10 Improving Decision Making and Managing Knowledge Figure 1014 An enterprise content management system has capabilities for classifying, anizing, and managing structured and Semistructured knowledge and making it available throughout the enterprise. An Enterprise Content Management System Intelligent Systems for Decision Support 169。 2022 by Prentice Hall ? Digital asset management systems ? Manage unstructured digital data like photographs, graphic images, video, audio ? Knowledge work systems (Expertise location and management systems) ? Provide online directory of corporate experts in welldefined knowledge domains ? Use munication technologies to make it easy for employees to find appropriate expert in firm EnterpriseWide Knowledge Management Systems Systems for Managing Knowledge Essentials of Business Information Systems Chapter 10 Improving Decision Making and Managing Knowledge 169。 2022 by Prentice Hall Essentials of Business Information Systems Chapter 10 Improving Decision Making and Managing Knowledge Figure 1015 A knowledge work maintains a database of firm experts, as well as accepted solutions to known problems, and then facilitates the munication between employees looking for knowledge and experts who have that knowledge. Solutions created in this munication are then added to a database of solutions in the form of frequently asked questions (FAQs), best practices, or other documents. An Enterprise Knowledge Network System Intelligent Systems for Decision Support 169。 2022 by Prentice Hall ? Collaboration tools ? Blogs ? Wikis ? Social bookmarking（社會化書簽） ? Learning management systems (LMS) ? Provide tools for management, delivery, tracking, and assessment of various types of employee learning and training EnterpriseWide Knowledge Management Systems Systems for Managing Knowledge Essentials of Business Information Systems Chapter 10 Improving Decision Making and Managing Knowledge 169。 2022 by Prentice Hall Interactive Session: Organizations Managing With Web Read the Interactive Session and then discuss the following questions: ? How do Web tools help panies manage knowledge, coordinate work, and enhance decision making? ? What business problems do blogs, wikis, and other social working tools help solve? ? Describe how a pany such as WalMart or Procter amp。 Gamble would benefit from using Web tools internally. ? What challenges do panies face in spreading the use of Web ? What issues should managers be concerned with? Essentials of Business Information Systems Chapter 10 Improving Decision Making and Managing Knowledge Systems for Managing Knowledge 169。 2022 by Prentice Hall Knowledge Work Systems (KWS) Essentials of Business Information Systems Chapter 10 Improving Decision Making and Managing Knowledge ? Requirements of knowledge work systems ? Specialized tools ? Powerful graphics, analytical tools, and munications and document management ? Computing power to handle sophisticated graphics or plex calculations ? Access to external databases ? Userfriendly interfaces Systems for Managing Knowledge 169。 2022 by Prentice Hall Essentials of Business Information Systems Chapter 10 Improving Decision Making and Managing Knowledge Figure 1016 Knowledge work systems require strong links to external knowledge bases in addition to specialized hardware and software. Requirements of Knowledge Work Systems Intelligent Systems for Decision Support 169。 2022 by Prentice Hall Knowledge Work Systems (KWS) Systems for Managing Knowledge Essentials of Business Information Systems Chapter 10 Improving Decision Making and Managing Knowledge ? Examples of knowledge work systems ? Computeraided design (CAD) systems ? Virtual reality systems ? Virtual Reality Modeling Language (VRML)（虛擬現(xiàn)實建模語言） ? Investment workstations