【正文】 Man: OK. I39。d better ask him to call you . . .Woman: Yes, please. I39。m at Head Office at the moment. Can he phone me here today I won39。t be back at my own desk until tomorrow afternoon.Man: Right, I39。ll give him the message.Woman: Thanks.Man: Bye.Woman: Goodbye.[pause]Now listen to the recording again.[pause]That is the end of Part One. You now have 20 seconds to check your answers.[pause]Part Two. Questions 13 to 22. Section One. Questions 13 to 17.You will hear five short recordings. Five people are talking about different business books they have read.for each recording, decide which book the speaker is talking about.Write one letter (AHi next to the number of the recording.Do not use any letter more than once.After you have listened once, replay the recordings.You have 15 seconds to read the list AH.[pause]Note listen, and decide winch book each speaker is talking about.[pause] ThirteenWoman: Yes, it was interesting . . . some of it was rather obvious, of course, like dressing smartly, making sure you arrive on time, that sort of thing . . . but there was also quite a lot I39。d never really considered . . . like ways to interpret what the advertisement is really asking for, reading between the lines . . . and a section which lists some of the harder questions they tend to ask you, with effective answers you can give[pause] FourteenMan: Invaluable, I39。d say . . . certainly helps prevent you making some of the more embarrassing mistakes. It gives you a kind of timescale to follow through. For example, they stress that you need to get publicity up and running a good six months before you want to stage the event. And get your main speakers booked earlier than that. They say you must make sure you39。ve got a good assistant to support you, check the details.[pause] FifteenWoman: Actually, although it was a bit long, it was definitely useful. The trouble often is, when the management take on new staff, they don39。t necessarily really know what skills or qualities are needed. I want someone who39。s more than just a secretary typing out letters every day . . . I39。m looking for a right hand, someone to do everything . . . and this book spells out what that means . . . it39。s helped me to draw up a job description.[pause] SixteenMan: Well, I wish I39。d read it years ago! That would have saved me from some of my worst inefficiencies. I39。d remend it to anyone. It shows you how to produce a perfect schedule for getting through your workload . . . Once you39。ve got yourself organised, made lists of tasks and priorities, you can make best use of each and every day . . . otherwise you39。re just constantly confusing your PA with endless requests, all terribly urgent . . .[pause] SeventeenWoman: Certainly, a lot of the book was very specialised . . . but it did give me an idea of how7 the agencies do the job. Of course, they39。re the people with the creative ideas, the expertise, so I39。m happy to trust the image development work to them . . . but I read the book so I could talk to them on equal terms about what we39。re trying to do, and how it fits in with our overall business strategy.[pause]Now listen to the recordings again.[pause]Section Two. Questions 18 to 22.You will hear another five recordings, five people are talking about why they decided to use a particular pany to supply their officeequipment.for each recording, decide what reason each person gives.Write one letter (AH) next to the number of the recording.Do not use any letter more than once.After you have listened once, replay the recordings.You have 15 seconds to read the list AH.[pause].Vow listen, arid decide what reason each person gives.[pause] EighteenMan: We were having problems with the pany we normally use so we looked at a number of other panies and decided to give this one a try. They39。re just new in the business and we were impressed as they promised they would deliver the goods we wanted within two days and they did. We had to pay more than we would have liked but the results were worth it. Since then, I39。ve told a lot of other people about them.[pause] NineteenWoman: Apparently they39。re an established pany in Scotland with an excellent reputation, but I didn39。t know that at the time. I found them through the internet. I was just browsing through the list of suppliers one day and I noticed their name. I looked them up and found that they had this fantastic discount available that particular month. We ordered various things and the quality was so good we39。ve continued using them.[pause] TwentyMan: We like to try out different suppliers to make sure we39。re always getting the best deal. This particular pany was running a big publicity campaign. I39。d seen the ads on TV and they really put me off. I just couldn39。t see theappeal. But then someone I met at a training day told me we should use them. His pany had used their service for years with no plaints so we followed his advice.[pause] TwentyoneWoman: We39。d looked round the market to find the cheapest deal possible but to be honest there wasn39。t much to choose, in terms of cost, between any of the local suppliers. However, we had a visit from a sales representative from one pany and we asked him to make up some plimentary printed letterheads for us. They were exactly what we wanted so that was the deciding factor. I think that personal touch gives a pany far better results than advertising ever can.[pause] TwentytwoMan: Obviously there are many different factors to consider when you choose a new supplier. We always used a local pany because they were relatively near and we could even pick things up ourselves if necessary. But unfortunately they just became too expensive. Now that express delivery services are widely available, distance is no longer a consideration and we39。ve been able to choose someone who can give us the best package for the lowest cost.[pause]Now listen to the recordings again.[p