【正文】 o your Answer Sheet.Read the instructions for pleting your Answer Sheet carefully.Write all your39。answers in pencil.At the end of the examination hand in both this question paper and your Answer Sheet.INFORMATION FOR CANDIDATESInstructions on the tape.You will hear everything twice.There are thirty questions on this paper.PART ONEQuestions 1 12● You will hear three telephone conversations or messages.● Write one or two words or a number in the numbered spaces on the notes or forms below● You will hear each recording twice.Conversation One(Questions 1 4)● Look at the note below.● You will hear a man phoning a customer about an order. MESSAGETo: Bob ColeFrom: Alex Parker at Pilton EngineeringThe delivery date for our new (1) machines has been delayed. He asked if we needed to apply the (2) in the contract on this occasion. He is now offering free (3) .One thing not clear in the contract who is responsible for (4) during transit?Conversation Two(Questions 5 8)● Look at the notes below.● You will hear a man leaving a message for a colleague about another pany39。s press conference.Conversation Three(Questions 9 12)● Look at the notes below.● You will hear a man telephoning a colleague about a building he has seen. ENTERPRISE BUSINESS COLLEGENotes about 15 Lemmington RoadGood points ● Not necessary to (9) it. ● Lower (10) than many other buildings for rent. ● It39。s in the suburbs, so the (11) tax is lower.But... ● further from . ● In the (12) it may not be spacious enough.PART TWOQuestions 13 – 22Section One(Questions 13 17)● You will hear five short recordings. Five speakers are talking about the use of technology in recruitment.● For each recording, decide what remendation the speaker makes concerning technology in recruitment.● Write one letter (A H) next to the number of the recording.● Do not use any letter more than once.● You will hear the five recordings twice.Section Two(Questions 18 22)● You will hear another five recordings. Five speakers are talking about how to deal with plaints about goods.● For each recording, decide what action the speaker is remending.● Write one letter (A H) next to the number of the recording.● Do not use any letter more than once.● You will hear the five recordings twice.PARTTHREEQuestions 23 – 30● You will hear John Sergeant, a retail analyst, being interviewed about a chain of clothing stores called Sangra.● For each question 23 30, mark one letter (A, B or C) for the correct answer.● You will hear the recording twice.23 According to John Sergeant, why is Sangra doing so badly? A It has fallen behind changes in the market. B It is employing unsuitable designers. C Its stores are unattractive buildings.24 In John Sergeant39。s opinion, Sangra has failed to realise that A some petitors are selling identical items more cheaply. B middlemarket customers have more money to spend. C its current advertising campaign is unsuccessful:25 John Sergeant blames Sangra39。s last Chief Executive for A not following the advice of the Board. B not planning who should follow him. C not choosing a good time for expansion.26 What difficulty is Sangra having in introducing the 39。lifestyle39。 idea? A Few of its stores are large enough. B The staff oppose the change. C The costs are too high.27 John Sergeant expects Sangra to solve its problems by A improving productivity. B closing a number of stores. C reducing its profit margins.28 Sangra39。s management are starting to A work more closely with the suppliers. B do market research on the customers. C encourage suggestions from the staff.29 John Sergeant advises Sangra to A concentrate on its new strategy. B return to its previous strategy. C develop an alternative strategy.30 Sangra is about to change by A opening large new outoftown stores. B taking over a foreign pany. C starting to sell nonclothing products.0612參考答案17:C D B D A B C812: F C E A D1318:B D D B A C 1933:D B C C A B B C A B B C D B C34:HAVE35:WHICH36:FROM37:UNLESS38:IS39:THEM40:CORRECT41:IN42:OFF43:BOTH44:CORRECT45:ASListening1:PACKAGING2:PENALTY CLAUSE3:INSTACCATION4:INSURANCE5:OUTLET6:BRAND EXECUTIVES7:PURCHASING8:LOYALTY CARDS9:UPDATE10:OVERHEADS11:PROPERTY12:PEAK MONTH1317:GHFDB1822:CFAGB2330:CABACABB10