【正文】 tion One.Questions 1 to 4. Look at the form below.You will hear a man asking a colleague for information about a former employee.You have 15 second39。s Tim here, from Finance.Woman: Hi, Tim.Man: I39。s the name? Man: The surname39。s the one. Woman: And you say he was working in Finance?Man: Uhm, Customer Services, actually. Woman: Aah they had lots of students working for them last summer. Man: Well, the tax people want to know his exact job title I39。s have a look . . . five hundred and thirtyeight pounds seventy a month . . . Oh, sorry, he was a scale one, so that39。s fine, thanks. I39。re printing for us.Woman: I39。s away until Friday.Man: Oh you see I39。ve just received your proofs the cards themselves are fine, but you seem to have misunderstood the quantities. I39。ve put everyone down for seven hundred and fifty.Woman: Right, I39。s too close to the address at the moment. I think that39。s Thursday, isn39。ll need to prepare the packs with all the relevant information.Man: Ok, that shouldn39。s organised for eleven and three, but lunch it39。ll get onto that.Woman: Now, they39。re there to greet them. That39。s all finalised. Bye.[pause]Now listen to the recording again.[pause]That is the end of Part One. You now have 20 seconds to check your answers.[pause]Part Two. Questions 13 to 22.Section One. Questions 13 to 17. You will hear five short recordings[pause]Now listen to the recording again.[pause]That is the end of Part One. You now seconds to check your answers.[pause]Part Two. Questions 13 to 22. Section One. Questions 13 to 17. You will hear five short recordings.For each recording, decide which type of document the speaker is talking about.Write one letter (AH) next to the number of the recording.Do not use any letter more than once.After you have listened once, replay the recordings.You have 15 seconds to read the list AH.[pause]Now listen, and decide which type of document each speaker is talking about.[pause] ThirteenWoman: Well no wonder the bank39。t match the amount in words. I expect someone was filling it in in too much of a hurry. Let39。d better issue another one straight away to pay Mrs Burton, because it39。t be fair to keep her waiting much longer.[pause] fourteenMan: Some of the suppliers are already asking about the increases. I39。s meeting that in the end we agreed on three per cent. So what I39。ve just received the paperwork from you about cleaning our premises, and I have to say that it doesn39。m afraid I really can39。s even when we take into account regular outgoings on loans and leasing equipment, which are included in the final totals. And even more significantly, unpaid orders are actually excluded from the final calculation. These represent a sum of approximately thirty thousand pounds. With that in mind, we can say that the pany39。ve just asked the Arden Conference Centre about availability for our next training seminar, and they said they still haven39。ve had to ask them to send a duplicate! We really must be careful. Arden give us very favourable prices, but we haven39。s purpose is.Write one letter (AH) next to the number of the recording.Do not use any letter more than once.After you have listened once, replay the recordings.You have 15 seconds to read the list AH.[pause]Now listen, and decide what each speaker39。t functioning properly. The message I got said you weren39。d like to get back to me as soon as it39。ll see what I can do.[pause] NineteenWoman: Well, as you say, Redlon has been supplying us for years but, quite honestly, twothirds of the plaints we receive about our products are actually due to faults in ponents we39。s range is fine for us, and one of their customers who I spoke to remended them highly, so that39。ve changed to using them.[pause] TwentyWoman: The petition39。re facing serious problems. We need to see more benefit from the undeniably hard work we39。t profitable. It would be much more beneficial to put all our efforts into winning highermargin contracts. So the way I feel you can help most is by identifying the types of contacts which will bring in the ine we need in order to ensure our future.[pause] TwentyoneMan: John Woods here, phoning about the project we discussed earlier. Could you give me a ring so that we can talk about it a bit more? I39。m beginning to wonder whether it39。s got potential, but there are significant additional costs which we hadn39。m very sorry you aren39。ve had from us. It39。t quite fair to say that we ignored your advice. I know it39。t exactly what39。 facilities, received presentations on the panies and their projects, and interviewed the key development team members. The products varied enormously in their scale, function and degree of technology from bread for a supermarket chain to a printer inside an automatic cash dispenserInitially the organisers were concerned that this range could create difficulties in the assessment process. But this fear proved baseless, as most elements in the innovation process are shared by all manufacturers.Interestingly, the finalists broke down into two distinct and equal groups: large firms with one thousand employees or more and small firms with two hundred and fifty employees or fewer. With both groups the judges decided to concentrate on two of the clearest indicators of a successful innovation process, which are: how well the new product is bined with the pany39。 thoughts was the quality of the links which the development team established with senior management, suppliers, the market and manufacturing. The best examples of the first category were found in small firms, where the individual entrepreneur at the top was clearly driving the innovation forwardLinks with suppliers were also seen as an important factor, but not all supplier experiences were positive. Occasionally serious problems had to be solved where suppliers were working hard to meet specifications, but the panies that the suppliers