chapter1room_reservations酒店客房預(yù)訂-資料下載頁(yè)
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【正文】 eport, group status report, special arrivals list, turnaway report, and revenue forecast report. page 25 2022/2/8 Presentation It is said that the reservations also generates customers that other departments live by, and no one can deny the fact that it keeps the hotel running. page 26 2022/2/8 Presentation Exercise 1: Choose from below an appropriate Chinese to match each equivalent in the passage. 預(yù)定程序 可租房報(bào)表 應(yīng)到預(yù)定客人未到 取消預(yù)定 超額預(yù)定 預(yù)定圖表 密度圖表 訂房預(yù)報(bào)版 飯店日志 房態(tài) 特殊客人抵達(dá)名單 團(tuán)體訂房狀態(tài)報(bào)表 預(yù)定至入住的時(shí)間 修改預(yù)定 銷(xiāo)售技巧 預(yù)定申請(qǐng)表 常規(guī)圖表 預(yù)定變更表 可租房 社交技巧 收入預(yù)測(cè)報(bào)表 包團(tuán)旅游預(yù)訂 預(yù)訂取消表 預(yù)定確認(rèn)信 /條 page 27 2022/2/8 Presentation Exercise 2: Substitution Practice 1. Reservation procedure help(s) to make sure of quick and accurate handling of the guest’s request. a. social skills b. salesmanship c. personal quality d. interpersonal munication skills page 28 2022/2/8 Presentation 2. Information from the room availability report can help a hotel to plan its budget or forecast. a. Group status report b. Special arrival list c. turnaway report d. Revenue forecast report page 29 2022/2/8 Presentation 3. The association convention present(s) the greatest potential for “noshow”. a. Lots of GIT bookings b. A long leadtime booking c. Late cancellations d. Overbooking e. amendments page 30 2022/2/8 Presentation 4. Before accepting a reservation, it is necessary for the staff to check the room availability to avoid excessive overbooking. a. Room status b. Forecast boards c. Reservation charts d. Density charts e. Conventional charts f. Hotel diary page 31 2022/2/8 Presentation 5. A reservation form is an important document of reservation records. a. Reservation amendment form b. Reservation cancellation form c. Confirmation letter or slip
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