【正文】 mean business. Another mon failing is that when we are tense, overworked or just irritable, we often respond with a force totally inappropriate to the situation. To give an example: you are reading an interesting article in the Sunday papers. Your partner is reading the supplement and constantly interrupts, reading aloud witty bits and snippets. It’s breaking your concentration and making you disturbed. You say nothing, but when she then asks something which requires a response, like “Do you want a coffee?” you respond “No, I don’t。 we only had one half an hour ago. Why are you so talkative?” The intensity of the response reflects your annoyance at the previous interruptions and is certainly unfair, and totally inappropriate to the situation. (It might also reflect irritation at your own lack of assertion when earlier you should have said something like, “Can you read that to me latter? This article is a bit plex and I need to concentrate.”) 青島科技大學(xué)高密校區(qū)商務(wù)英語(yǔ)專(zhuān)科畢業(yè)設(shè)計(jì)（論文） 18 There are occasions in everyone’s life, social and business, when the skill of using appropriate volume and force needs to be practiced. For example, when you have given an assertive request in clear, level tones and that request is ignored, you have two choices: give up the fight and put up with the situation as it is, or make your request again, this time with a little more force. If you take the latter course, you could either change the way of your request, making it a directive which will give the message more “punch” and/or increase volume, altering intonation to match the emotion behind the delivery. 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