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vigation 1. Different change initiatives are integrated in the minds of management. 2. Different change initiatives are integrated in the minds of employees. 3. Management prioritizes the use of resources. 4. Change initiatives work together. (The left hand knows what the right hand is doing.) 5. Costs and benefits of all projects are managed as a whole. Leadership Senior Management: 1. serve as effective role models for desired behaviors 2. are strong sponsors of change 3. hold managers and supervisors accountable for contribution to successful change 4. provide coaching and counseling related to change leadership 5. effectively municate about change (reasons for, benefits, strategies) Enablement 1. Processes are redesigned to eliminate nonvalue added activities. 2. Organization structure is designed to fit future needs. 3. Competencies for the new anization are being identified. 4. Training supports new skill and behavioral requirements. 5. Performance management and reward systems are redesigned to fit the new anization. Ownership People affected by change: 1. are involved in the process in a meaningful way 2. believe their ideas and concerns are being heard and responded to 3. understand of the need for change 4. believe the change is positive for the pany 5. receive effective munications (timely, relevant, honest) . Quadrant Scorecard Business as usual, then something changes... Uninformed Optimism Immobilization and Denial Anger Bargaining Despair Informed Pessimism Testing Hopeful Realism Acceptance Informed Optimism Initiative Completion ? Increased Productivity ? Increased Skill Proficiency ? Continuous Improvement Awareness Understanding Buyin Ownership Communicating Change One of the key objectives of effective Communication is to focus on moving people through the normal process of acceptance of change expediently. Awareness Commitment Buyin Understanding Business Objectives Move people up the change curve so that they are at the place on the curve where you need them to be at each milestone.